**Experienced Full Stack Customer Service Representative – Insurance Sales and Customer Retention**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the personal lines insurance industry. As a Remote Customer Service Representative, you'll play a vital role in driving customer satisfaction, retention, and growth. If you're passionate about providing top-notch service, have a knack for building strong relationships, and are eager to take your sales career to the next level, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative insurance solutions, dedicated to empowering individuals and families to achieve their financial goals. Our team is passionate about delivering outstanding customer experiences, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. As a Remote Customer Service Representative, you'll join a dynamic team of professionals who share your passion for customer-centricity and sales excellence. **Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Developing and maintaining exceptional relationships with new and existing policyholders, resulting in increased levels of retention and customer satisfaction. * Proactively contacting policyholders to provide updates and needed actions on accounts, ensuring seamless communication and minimizing cancellations. * Reaching out to customers who are in cancellation status, following up on terminated and collecting payments to reinstate policies, and addressing NSF and late payments. * Analyzing customer needs and providing tailored solutions or recommendations to meet their unique requirements. * Conducting outbound calls to follow up with customers or provide updates on their requests, ensuring timely and effective communication. * Maintaining accurate and detailed records of customer interactions in our CRM system, ensuring data integrity and compliance. * Collaborating with other team members to resolve customer issues and ensure customer satisfaction, promoting a culture of teamwork and collaboration. * Staying up-to-date with product knowledge and company policies to effectively address customer inquiries and provide expert advice. * Identifying opportunities for process improvements and contributing to enhancing the overall customer experience, driving continuous growth and innovation. **Qualifications** To succeed as a Remote Customer Service Representative, you'll need: * Previous experience in customer service, preferably in the insurance industry, with a strong understanding of personal lines insurance products and services. * An Active Insurance Property & Casualty License (for the State of GA) and a high school diploma or equivalent. * Excellent verbal and written communication skills, with the ability to empathize with customers and provide personalized assistance. * Strong problem-solving and analytical abilities, with a focus on finding creative solutions to complex customer issues. * Ability to work well in a team environment, collaborate effectively with colleagues, and contribute to a culture of excellence and continuous learning. * Detail-oriented with strong organizational skills, ensuring accurate and timely record-keeping and data management. **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Previous experience with Allstate and Advisor Pro, with a strong understanding of our CRM system and insurance industry software. * Strong sales and marketing skills, with a proven track record of driving customer growth and retention. * Experience in a remote or virtual work environment, with a focus on self-motivation and productivity. **What We Offer** As a Remote Customer Service Representative at arenaflex, you'll enjoy: * A competitive salary of $30,000.00 per year, with opportunities for growth and advancement. * Comprehensive benefits package, including paid time off, health insurance, and on-the-job training. * A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous learning. * The opportunity to work from home, with a flexible schedule and the ability to balance work and personal life. * Ongoing training and development opportunities, ensuring you stay up-to-date with industry trends and best practices. **How to Apply** If you're passionate about delivering exceptional customer experiences, have a strong sales background, and are eager to take your career to the next level, we encourage you to apply for the position of Remote Customer Service Representative. Join our dynamic team today and be part of a company that values its employees' contributions to delivering outstanding customer experiences. Apply now and take the first step towards a rewarding and challenging career with arenaflex! **Application Question(s)** * Do you have an Active Insurance Property & Casualty License (for the State of GA)? **Work Location** Remote **Job Type** Full-time **Pay** $30,000.00 per year **Benefits** * Health insurance * On-the-job training * Paid time off * Work from home **Shift** Day shift **Apply Now** Apply Job! Apply for this job