**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our customer service team, you will play a vital role in supporting the Iowa Medicaid Program, providing top-notch service to applicants, beneficiaries, and enrollees. **About blithequark** At blithequark, we pride ourselves on delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates are the backbone of our organization, and we are committed to fostering a culture where individuality is noticed and valued every day. As a remote customer service representative, you will be part of a team that is passionate about making a real impact and is dedicated to providing exceptional service to our clients. **Job Summary** As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. **Responsibilities** * Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. **Work Environment and Culture** * Our remote customer service team is a dynamic and fast-paced environment where no two calls are ever the same. * We value individuality and foster a culture where our associates can thrive and grow. * Our team is passionate about making a real impact and is dedicated to providing exceptional service to our clients. **Compensation and Benefits** * Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. * In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. * In addition, blithequark provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! Apply for this job **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Requests** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method]. **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job