Experienced Full Stack Customer Service Representative – Pet Industry E-commerce Support

About Chewy and Our Opportunity Are you a people person with a passion for helping others? Do you have a knack for engaging in meaningful conversations and resolving complex issues with ease? If so, we want to hear from you! Chewy, a revolutionary e-commerce retailer in the pet industry, is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. About Chewy As one of the fastest-growing e-commerce retailers of all time, Chewy is committed to providing an exceptional customer experience that sets us apart from the competition. Our team is dedicated to delivering top-notch service, and we're looking for like-minded individuals who share our passion for helping others. With a focus on innovation, customer satisfaction, and employee growth, Chewy is the perfect place for those who thrive in a fast-paced, dynamic environment. About the Role As a Customer Service Representative at Chewy, you will be responsible for engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. You will research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. Key Responsibilities: Engage directly with customers via phone, email, or chat to resolve their inquiries and concerns Research and problem-solve to determine appropriate solutions for customers Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike Operate with a willingness to learn and adapt to changing business needs Engage with teammates, direct manager, and other team members across multiple levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams What You'll Need To be successful in this role, you will need: 2 years of customer service experience Excellent communication skills (written, verbal, and listening) in a written assessment Ability to multi-task and perform well in a fast-paced environment Proficiency in using computers, both for data entry and rapid navigation through systems and the internet Ability to adapt to change with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit Proven ability to maintain confidentiality and secure sensitive information High school diploma or equivalent Ability to pass a background check Technical Requirements To ensure a seamless customer experience, you will need: A large, distraction-free work area with a computer monitor and webcam A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) A cell phone or tablet for two-factor authentication through Okta Verify Why Chewy Customer Service? At Chewy, we're not just looking for employees – we're looking for partners who share our passion for delivering exceptional customer service. As a Customer Service Representative, you will be empowered to become your best, with opportunities for growth, development, and recognition. YOU BELONG: Chewy is a place where you can be your authentic self, and our diverse team is committed to embracing and celebrating individual perspectives YOU CAN GROW: Our culture is designed for those who thrive on delivering results and becoming their best – no matter their role or location YOU CAN MAKE A DIFFERENCE: You will be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do YOU WILL GET SUPPORT: Ongoing training and development, resources, and opportunities to become your best YOU WILL GET REWARDED: Competitive wages, medical & dental insurance, 401k, and more! Equal Opportunity Employer Chewy is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. Apply Now If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our award-winning customer service organization and become a part of the Chewy team. Apply for this job