**Experienced Full Stack Customer Service Representative – Remote Health and Wellness Support**

At arenaflex, we're on a mission to revolutionize the way people connect with health plans and employers, providing real people for help with companionship, everyday tasks, transportation, and more. As a remote customer service associate, you'll play a vital role in delivering exceptional support to our members and their families, helping them navigate life's challenges with confidence and care. **Job Summary:** We're seeking a highly motivated and empathetic customer service professional to join our remote team as a customer service associate. In this role, you'll provide top-notch support to our members, addressing their concerns, resolving issues, and connecting them with the resources they need to thrive. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are comfortable working in a fast-paced remote environment, we'd love to hear from you! **Responsibilities:** As a customer service associate at arenaflex, you'll be responsible for: * Providing exceptional support to our members via phone, email, and chat, addressing their concerns, and resolving issues in a timely and professional manner * Developing a deep understanding of our services and resources, and connecting members with the right support to meet their needs * Collaborating with internal teams to resolve complex issues and escalate concerns as needed * Maintaining accurate records of member interactions, including notes, resolutions, and follow-up actions * Participating in ongoing training and professional development to stay up-to-date on industry trends, best practices, and arenaflex's services and policies * Adhering to arenaflex's policies, procedures, and quality standards, ensuring a high level of customer satisfaction and loyalty **Requirements:** To succeed in this role, you'll need: * 1+ year of customer service experience in a remote or call center environment * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong technical skills, including proficiency in CRM software, email, and chat platforms * Ability to work independently and as part of a remote team * High school diploma or equivalent required; associate's or bachelor's degree preferred * Bilingual candidates (Spanish or Creole) are encouraged to apply; English-speaking candidates are also welcome **Preferred Qualifications:** * Experience working in the health and wellness industry or a related field * Familiarity with arenaflex's services and policies * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) * Experience with CRM software, such as Salesforce or Zendesk * Strong analytical and problem-solving skills, with the ability to think critically and creatively **Technical Equipment Requirements:** * A full technical setup, including a laptop or desktop computer with Windows 11, at least 8GB of RAM, and a CPU speed of 1.67 GHz or higher * A wired connection to the local router or modem (WIFI connection is not allowed) * A USB headset and a dedicated workspace free from distractions * Internet speed of at least 50 Mbps download **Work Environment and Company Culture:** As a remote customer service associate at arenaflex, you'll enjoy a flexible and dynamic work environment that values work-life balance, employee well-being, and professional growth. Our company culture is built on a foundation of empathy, inclusivity, and respect, with a focus on delivering exceptional customer experiences and making a positive impact in the lives of our members. **Compensation and Benefits:** * Competitive hourly rate of $17-$18 per hour, depending on language proficiency * Opportunities for career growth and professional development * Comprehensive benefits package, including major medical, dental, vision, 401k, and statutory sick pay (for temporary assignments lasting 13 weeks or longer) * Flexible scheduling and remote work arrangements * Ongoing training and support to ensure your success in the role **How to Apply:** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. **Pay Transparency Policy:** arenaflex participates in the pay transparency policy, as required by law. Learn more about our pay transparency policy here: [insert link]. **E-Verify Program:** arenaflex participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here: [insert link]. **Fair Chance Laws and Ordinances:** arenaflex considers qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Apply for this job