**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further than blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Customer Service Representative with blithequark, you'll be the first point of contact for our client's customers, providing top-notch support and guidance to help them navigate complex issues and find the best solutions. With paid training, competitive pay, and a range of incentives and benefits, you'll be empowered to succeed and grow in your career. **About blithequark** At blithequark, we're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate and talented professionals is committed to delivering mission-critical services and solutions that make a real difference in people's lives. We're a culture that values individuality, creativity, and innovation, and we're always looking for talented individuals who share our vision and values. **What We Offer** As a Remote Customer Service Representative with blithequark, you'll enjoy a range of benefits and perks, including: * **Work From Home**: Enjoy the flexibility and convenience of working from the comfort of your own home. * **Full Time Employment**: Commit to a consistent work schedule and enjoy the stability and security of full-time employment. * **Competitive Pay**: Earn a competitive hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Enjoy a shift differential of $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts. * **Incentive Plan**: Earn up to an additional $350 per month by meeting performance metrics, including call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Enjoy comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You'll Do** As a Remote Customer Service Representative with blithequark, you'll be responsible for: * **Efficiently managing a high volume of inbound calls** in a fast-paced environment. * **Listening actively to understand customer needs** and offering clear, accurate information. * **Accessing cardholder accounts** to provide information about payments and benefits deposited by state or federal agencies. * **Assisting cardholders with inquiries** regarding transactions and account statuses. * **Processing transactions efficiently** via web-based applications and handling research requests with precision. * **Communicating in a warm, empathetic manner** while ensuring confidentiality and compliance with all regulations. * **Maintaining in-depth knowledge** of company and client programs, policies, and technology. * **Supporting team operations** during peak times or absences to help maintain seamless service. **What We're Looking For** We're looking for a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. You'll be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. **Required Qualifications** To be considered for this role, you'll need to meet the following requirements: * **Must be at least 18 years old** and possess a High School Diploma or equivalent. * **Must have 6 months of Customer Service, Call Center or Dispatch experience**. * **Complete a background check, credit check, and security fingerprinting**. * **Compliance with camera requirements** for meetings and training. * **Internet Service**: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * **Work Area**: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Equipment**: The company will provide all necessary computer equipment. * **Internet Speed Test**: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * **Working knowledge of computers and Windows applications**. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience**. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation request form. We're committed to providing equal opportunities for all applicants and employees. **Apply Now!** Ready to join our dynamic team and make a real impact every day? Apply now for the Remote Customer Service Representative position with blithequark! Apply for this job