**Experienced Full Stack Customer Service Representative – Remote Work Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of customer experience and digital transformation solutions, we're seeking highly motivated and customer-focused individuals to join our team as Full Stack Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a global leader in business process outsourcing, staff augmentation, contact center customer services, and IT Services. Our team of experts helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a presence in over 10 countries and a diverse lineup of tech-enabled business services operating companies, arenaflex is committed to driving modernization through digitalization and ensuring clients do more for less. **Job Summary** As a Full Stack Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer experiences across various channels, including phone, email, and chat. You will work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer satisfaction. This is a full-time, remote opportunity that offers a competitive salary, comprehensive benefits, and opportunities for career growth and development. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry, order processing, and issue resolution * Recognize sales opportunities and apply sales skills to upgrade customer experiences * Explain and position products and processes with customers, ensuring they understand the value proposition * Escalate customer dissatisfaction with managerial teams, ensuring timely resolution and follow-up * Ensure first call resolution through problem-solving and effective call handling * Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction * Meet or exceed performance metrics, including customer satisfaction, first call resolution, and sales targets **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented, with empathy, responsiveness, patience, and conscientiousness * Ability to multi-task, stay focused, and self-manage in a fast-paced environment * Strong team orientation and customer focus **Preferred Qualifications** * Previous customer service experience in a contact center or retail environment * Sales experience, with a proven track record of meeting or exceeding sales targets * Knowledge of CRM software and other customer relationship management tools * Experience with data entry, order processing, and issue resolution * Certification in customer service, sales, or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Proficiency in Microsoft Office Suite and other customer relationship management tools * Strong customer service skills, with a focus on empathy, responsiveness, and problem-solving * Ability to work in a fast-paced, dynamic environment and meet or exceed performance metrics **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to: * Comprehensive training programs, including onboarding, product training, and sales training * Ongoing coaching and feedback from experienced team members and managers * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction **Work Environment and Company Culture** arenaflex is a global company with a diverse and inclusive culture. Our team is passionate about delivering exceptional customer experiences and driving business results. As a Full Stack Customer Service Representative, you'll be part of a dynamic and collaborative team that values: * Customer focus and satisfaction * Teamwork and collaboration * Innovation and creativity * Continuous learning and development * Diversity and inclusion **Compensation, Perks, and Benefits** arenaflex offers a competitive salary, comprehensive benefits, and opportunities for career growth and development. As a Full Stack Customer Service Representative, you'll enjoy: * Competitive hourly rate ($12.10 - $16.10 per hour) * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction **How to Apply** If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know. Apply for this job