**Experienced Full Stack Customer Service Representative – Remote Work Opportunity at arenaflex**

Join the arenaflex family and embark on a journey of growth, learning, and self-improvement. As a key member of our Payments and Digital Process team within the arenaflex Credit Association, you will be responsible for handling daily tasks related to check processing, item handling, direct payments, and asset transfers. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, this is the perfect opportunity for you. **Why You'll Love This Job** This role is an exciting chance to be part of a dynamic team that drives innovation and excellence in the financial services industry. As a Customer Service Representative at arenaflex, you will have the opportunity to: * Work from the comfort of your own home, enjoying a better work-life balance and flexibility * Develop your skills and expertise in a supportive and collaborative environment * Make a real difference in the lives of our customers, providing them with exceptional service and support * Contribute to the success of arenaflex, one of the world's leading airlines and a symbol of excellence in customer service **What You'll Do** As a Customer Service Representative at arenaflex, your responsibilities will include: * Completing data entry and adjusting tasks with accuracy and efficiency * Coordinating return items with customers, external merchants, the Central Bank, and other institutions * Assisting other departments with fraud investigation, account requests, and related accounting record adjustments * Working on assigned cases/exercises, following and maintaining procedures to ensure strict compliance with NACHA rules and guidelines and Government Banking regulations * Processing advance payments, multi-record and part stores, Mastercard payments, and other checks, such as IRA, bankruptcy, and result checks * Auditing, analyzing, and supporting Remote Store, Mobile, ATM, and other image-enabled items * Logging, researching, and making fundamental GL, account changes, and returns * Processing Stop Pays and Check Grouping * Completing daily reconciliations and branch closing * Acquiring data from customers for the convenient and precise handling of domestic and international asset transfer requests * Researching and checking incoming and active funds transfer data * Communicating with vendors to handle funds transfers * Understanding and being aware of active and incoming funds transfer regulations * Storing check returns, researching part returned checks, processing part checks, confirming customers for friendly funds transfers, and Central Bank confirming and delivering funds transfers * Completing daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges * Ensuring the security and privacy of all records and related data, which is essential for their work, and ensuring that their work is in compliance with all relevant regulations and guidelines, including, but not limited to, the Bank Secrecy Act. **All You'll Need for Success** To excel in this role, you will need: * Bachelor's degree or equivalent experience * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment, handle multiple tasks, and work as a team player * Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and active use of the software * Ability to work extended hours to meet business needs * Ability to provide exceptional customer service * Ability to perform numerical computations and analyze data * Ability to successfully focus on work and comply with time constraints under high volume pressure * Ability to educate and perform any job assigned within the department * Ability to connect professionally with all colleagues and customers * Ability to work independently and with minimal supervision * Ability to self-motivate and develop areas of strength and expertise * Ability to focus on work and fulfill time constraints successfully * Ability to maintain good performance and participation * Passing of relevant arenaflex and Credit Association pre-employment compliance checks **What You'll Get** At arenaflex, we offer a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage from day one * Virtual doctor visits and flexible spending accounts * 401(k) program with employer contributions after one year * Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more * Opportunities for career growth and development * A dynamic and supportive work environment that values diversity and inclusion **Join the arenaflex Family** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues and customers. We believe that every individual has the potential to make a difference, and we're dedicated to helping our colleagues reach their full potential. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we encourage you to apply for this exciting opportunity. Join the arenaflex family and start your journey today! Apply Job! Apply for this job