**Experienced Full Stack Customer Service Representative – Social Media Support and Team Leadership**

Are you a highly skilled and experienced customer service professional with a passion for delivering exceptional customer experiences? Do you have a strong background in social media customer support and a proven track record of creating and operationalizing innovative online social projects? If so, we invite you to join blithequark, a world-renowned American multinational mass media and entertainment conglomerate, as a remote part-time Disney Customer Service Representative. At blithequark, we are committed to providing exceptional customer experiences across all our brands, including Disney+, STAR+, Hulu, Disney Movies Anywhere, Disney Movie Insiders, and Disney Entertainment Brands. As a leader in the entertainment industry, we are seeking a highly skilled and experienced Disney Customer Service Representative to join our team and drive the success of our customer service operations. **Job Overview** In this remote part-time role, you will be responsible for driving the success of blithequark's customer service operations, ensuring that all customer interactions are handled in a professional, efficient, and courteous manner. As a key member of the Watcher Experience (VX) group, you will play a critical role in shaping the company's social media customer support strategy, guiding the development of innovative online social projects, and leading a team of customer support representatives to achieve exceptional customer satisfaction results. **Key Responsibilities** * Create and operationalize the social help methodology and guide, including setting a group vision, developing key metrics, designing agile processes, and setting and achieving group objectives across all brand verticals. * Drive execution of proper reporting and analysis while considering the needs of partners. * Lead a team of leaders and individual contributors on a day-to-day basis while directing DTC's social media support strategy and execution across a global footprint. * Proactively identify weaknesses and gaps in current social help ideal models and drive solutions to improve operational workflows and the watcher experience. * Collaborate with senior leaders cross-functionally to work towards a unified customer experience while supporting the greater objectives as they relate to Virtual Entertainment procedures for all Disney brands. * Work with partners to ensure the alignment and approval of strategy and content for global social groups, ensuring each brand is being informed with a suitable tone and voice. * Lead and guide go-to-market launches and product launches, working collaboratively with all partners and cross-group stakeholders to ensure social presence is properly represented and supported. * Support incident management needs during high-impact situations, serving as the POC for executive briefings while directing social response in collaboration with Leader, PR, and Legal guidance. **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * BS/BA degree or equivalent professional experience. * 2+ years of experience managing a team, with the ability to empower and develop colleagues; experience leading leaders is a plus. * 4+ years of experience in social media or online community management, with a demonstrated ability to drive business results through online activity. * Experience with social media management platforms, such as Salesforce (Service Cloud), Sprinklr, Hootsuite, Listenfirst, or Qualtrics. * A proven track record of creating and operationalizing innovative online social projects. * High analytical connection with Twitter, Facebook, Instagram, and AppFollow or more. * Demonstrated understanding of which metrics and tools help improve the customer experience through social channels. * Ability to bear setting switching and interruptions while staying useful and able to provide effective direction. **Preferred Qualifications** In addition to the essential qualifications, the following preferred qualifications will be considered an asset: * Exceptional written and verbal communication skills. * Experience with technology, entertainment, and dividing consumer audiences. * Ability to collaborate effectively with cross-functional teams. * Value accountability and take ownership from start to finish. * Approach challenges head-on with a positive and driven attitude. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Strong leadership and management skills, with the ability to motivate and develop a team of customer support representatives. * Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners. * Strong analytical and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions. * Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability. * Strong knowledge of social media platforms and customer support software, with the ability to learn and adapt to new technologies. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Disney Customer Service Representative, you will have access to a range of training and development programs, including: * Comprehensive training on blithequark's customer service operations and social media management platforms. * Opportunities for career advancement and professional growth within the company. * Access to a range of online courses and training programs to help you develop your skills and knowledge. * Regular feedback and coaching to help you achieve your goals and develop your career. **Work Environment and Company Culture** At blithequark, we are proud of our company culture and work environment. As a Disney Customer Service Representative, you will be part of a dynamic and supportive team that is committed to delivering exceptional customer experiences. Our company culture is built on a set of core values, including: * A commitment to excellence and quality in everything we do. * A focus on innovation and creativity, with a willingness to try new things and take risks. * A strong emphasis on teamwork and collaboration, with a recognition that our success is dependent on the contributions of all our employees. * A commitment to diversity, equity, and inclusion, with a recognition of the importance of creating a workplace that is welcoming and inclusive to all employees. **Compensation, Perks, and Benefits** As a Disney Customer Service Representative, you will be eligible for a range of compensation, perks, and benefits, including: * A competitive salary, commensurate with experience. * A range of benefits, including health insurance, retirement savings, and paid time off. * Access to exclusive blithequark perks, including discounts on Disney products and experiences. * Opportunities for career advancement and professional growth within the company. **Conclusion** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Disney Customer Service Representative. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is a role that offers a unique combination of challenge and reward. Don't miss out on this opportunity to join one of the world's most iconic and beloved companies – apply now! Apply for this job Apply for this job