**Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company, as a Full Stack Customer Service Representative, providing exceptional voice and chat support to our valued clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences, resolving issues efficiently, and maintaining a high level of professionalism in all interactions. If you're a motivated and results-driven individual with a passion for people, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading company that brings people together, fostering connections and relationships across various industries. Our mission is to provide exceptional customer experiences, and we're committed to creating a work environment that's engaging, inclusive, and supportive. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. **Job Description:** **Responsibilities:** * Respond to client requests and inquiries via phone and chat, providing product information, resolving issues, and offering general support. * Demonstrate high standards for quality service, ensuring that every interaction meets arenaflex's exceptional customer experience standards. * Stay up-to-date with product knowledge, procedural guidelines, and industry trends to provide accurate and informed support. * Collaborate with the quality and training team to self-manage performance expectations and maintain open communication with Team Lead/Quality Advocate/Trainer and Manager for support and personal development. * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts. * Accurately enter information into the proprietary call center database (CSC) and fully document all client interactions. * Be punctual to work, adhere to all schedules and deadlines, and meet key performance indicators (KPI) as set by management. * Strive to exceed KPI and quality goals as outlined by management. * Communicate with customers in a proactive and professional manner across multiple channels, including phone, chat, and email. **Requirements:** * 2-3 years of experience in a business or professional environment, preferably in the service industry. * Comparable experience in an office environment is encouraged. * Self-starter with the ability to manage workload efficiently. * Exceptional written communication skills. * Ability to deliver a high level of client service under high volume. * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen. * Professional, upbeat, and engaging oral and/or written communication. * Ability to develop relationships with clients, even in difficult situations. * Ability to advise and counsel clients in a quick and efficient manner. * Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred. * Experience in Windows-based applications, specifically client relationship management tools, is preferred. * Excellent data entry skills, with a minimum of 45-55 wpm. * Must be flexible and ready to work in a dynamic shift environment, including weekends and evening shifts. * Vacation blackout period applies during the holiday season and promotional periods. * Punctuality is essential. **Preferred Qualifications:** * Bilingual (English and Spanish) preferred. * Experience in the beauty and cosmetics industry is preferred. * Live chat experience is preferred. * Call center experience is required. * Customer service experience is required. **Work Environment:** * Remote work environment, with flexibility to work from home. * Dynamic and collaborative team environment. * Opportunities for growth and development. * Recognition and rewards for exceptional performance. **Compensation and Benefits:** * $18.00 per hour, with the ability to earn a bonus based on performance. * Referral program. * Paid training starts on November 15th. * Flexible scheduling, including 10-hour shifts, 8-hour shifts, day shifts, evening shifts, morning shifts, and night shifts. * High school or equivalent education required. * Experience in call center, customer service, and beauty and cosmetics industries is preferred. **Technology Requirements:** * Minimum PC requirements: + CPU Speed: Dual Core 1.2 GHz or better. + Intel Core i3 or AMD Ryzen 3 or better. + Hard Drive: 40 GB or more of available space, 100 GB or more of total space. + Memory: 8 GB of RAM or better. + Operating System: Windows 10 Professional. + Two available USB 2.0 or greater ports. * Minimum Monitor and Accessory Requirements: + Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p). + One monitor and one laptop OR 2 monitors. * Minimum Internet Connectivity Requirements: + Hard-wired connection (no wireless/WiFi). + Minimum 45 Mbps download speed, minimum 10 Mbps upload speed. + Internet connection must not be shared with more than 3 devices in the same location. **How to Apply:** If you're a motivated and results-driven individual with a passion for people, we encourage you to apply for this exciting opportunity. 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