**Experienced Full Stack Customer Service Representative – Voice & Chat Support for blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving, a positive attitude, and a strong desire to help others? If so, we invite you to join blithequark as a Full Stack Customer Service Representative, providing top-notch support to our clients via phone and chat. At blithequark, we're driven by our passion for people and our commitment to excellence. We believe that every connection, every relationship matters, and we're looking for like-minded individuals to join our team. As a Full Stack Customer Service Representative, you'll be the face of blithequark, providing exceptional support to our clients and helping them achieve their goals. **Job Summary:** We're seeking a highly motivated and customer-focused individual to join our team as a Full Stack Customer Service Representative. In this role, you'll be responsible for providing top-notch support to our clients via phone and chat, resolving issues, and exceeding customer satisfaction goals. You'll work closely with our quality and training team to ensure that you're equipped with the knowledge and skills needed to succeed in this role. **Responsibilities:** * Respond to client requests and inquiries via phone and chat, providing product information, resolving issues, and exceeding customer satisfaction goals. * Demonstrate high standards for quality service, ensuring that every interaction with our clients is positive and memorable. * Stay up-to-date with product and procedural knowledge, as well as industry trends, to provide expert advice and guidance to our clients. * Work collaboratively with our quality and training team to self-manage performance expectations and achieve key performance indicators (KPIs). * Maintain an open communication line with your Team Lead, Quality Advocate, Trainer, and Manager for support and personal development. * Adhere to all schedules and deadlines, both scheduled and special projects, and maintain business acumen, courtesy, and professionalism when dealing with all client contacts. * Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately. * Strive to exceed KPIs and quality goals as outlined by management, and communicate with customers in a proactive and professional manner across multiple communication channels. **Requirements:** * 2-3 years of experience in a business or professional environment, preferably in the service industry. * Comparable experience in an office environment encouraged. * Self-starter with the ability to manage workload efficiently. * Exceptional written communication skills. * Ability to deliver a high level of client service under high volume. * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen. * Professional, upbeat, and engaging oral and/or written communication. * Ability to develop relationships with clients, even in difficult situations. * Ability to advise and counsel clients in a quick and efficient manner. * Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred. * Experience in Windows-based applications, specifically client relationship management tools preferred (e.g., Instant Service). * Excellent data entry skills, with a minimum of 45-55 wpm. * Must be flexible and ready to work in a dynamic shift environment, including weekends and evening shifts. * Vacation blackout period applies during the holiday season and promotional periods. * Punctuality is essential. **Preferred Qualifications:** * Experience in the beauty and cosmetics industry. * Live chat experience. * Call center experience. * Spanish language proficiency. **Work Environment:** As a Full Stack Customer Service Representative, you'll work from the comfort of your own home, using your own Windows-based computer and internet connection. You'll be required to meet minimum PC requirements, including a dual-core 1.2 GHz processor, 8 GB of RAM, and Windows 10 Professional. You'll also need to have a minimum of 40 GB of available space on your hard drive and two available USB 2.0 or greater ports. **Compensation and Benefits:** * $18.00 per hour, with the ability to earn a bonus based on performance. * Paid training, starting on October 18, 2024. * Referral program. * Flexible scheduling, with the ability to work 8-hour shifts, evening shifts, and night shifts. * Opportunities for career growth and professional development. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note:** Equipment is not provided. You will need to use your own Windows-based computer and internet connection to work from home. Apply for this job