**Experienced Full Stack Customer Service Representative – Work From Home**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Service Representative – Work From Home. As a key member of our customer service team, you will be the voice of blithequark, providing top-notch support to our customers while working from the comfort of your own home. **About blithequark** At blithequark, we're a global leader in communications and technology, dedicated to connecting people and businesses around the world. Our mission is to empower our customers with innovative solutions, exceptional service, and a commitment to excellence. As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences. **Your Impact** As a Full Stack Customer Service Representative, you'll be responsible for providing comprehensive support to our customers, addressing a wide range of inquiries and concerns related to our products and services. Your goal will be to deliver personalized solutions, resolve issues efficiently, and exceed customer expectations. You'll be an expert in our products and services, using your knowledge to provide effective and timely resolutions, and meet monthly sales goals. **Your Day-to-Day** As a Full Stack Customer Service Representative, your day-to-day will be filled with exciting challenges and opportunities to grow. Here's a glimpse of what you can expect: * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of our products and services * Simplify complex explanations of customer bills, rate plans, and features of our products and services * Engage with Tier 3 support, third-party vendors, and suppliers to address issues, service faults, and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements * Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications **What You Can Look Forward To** As a Full Stack Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: * Paid training and comprehensive onboarding program * Competitive salary, plus up to $1000 in commissions yearly if all sales goals are met * Medical, dental, and vision coverage * 401(k) plan and tuition reimbursement program * Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave and Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement and Disability Benefits (short-term and long-term) * Life and Accidental Death Insurance and Supplemental benefit programs * Employee Assistance Programs (EAP) and extensive employee wellness programs * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone **What We're Looking For** To succeed as a Full Stack Customer Service Representative at blithequark, you'll need: * Call center or customer service experience * Flexibility to work any schedule during hours of operation (specific job assignments may require day, evening, weekend, or holiday hours) * Occasional overtime may be required * Ability to complete all required training in a virtual environment, inclusive of required knowledge checks * Ability to participate in required security awareness training and testing * Ability to comply with organizational security and compliance standards and participate in required security monitoring and audits * Ability to maintain a workspace in alignment with WFH standards and participate in workspace audits * Ability to regularly access performance management tools and review individual performance * Ability to participate in interaction and communication-related policies, processes, and audits * Ability to participate in manual and automated remote monitoring policies and practices **Preferred Qualifications** * At least one year of customer service experience * Call Center experience * Advanced Typing/keyboard skills **Special Job Requirements** * Specific job assignments may require day, evening, weekend, or holiday hours * Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) * Be available, accessible, and ready to work during established work schedules and shifts * Occasional overtime may be required * Ability to complete all required training in a virtual environment, inclusive of required knowledge checks * Ability to participate in required security awareness training and testing * Ability to comply with organizational security and compliance standards and participate in required security monitoring and audits * Ability to maintain a workspace in alignment with WFH standards and participate in workspace audits * Ability to regularly access performance management tools and review individual performance * Ability to participate in interaction and communication-related policies, processes, and audits * Ability to participate in manual and automated remote monitoring policies and practices **Physical Requirements** * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business **Basic Qualifications Tests** * Applicants will be expected to pass any assessments or tests associated with the position **Training** * Classroom and/or virtual training as dictated by needs of the business (e.g., in other areas within the broad duties of general customer care once competency has been demonstrated) * On-the-job training **Weekly Hours** * 40 hours per week **Time Type** * Regular **Location** * Little Rock, Arkansas **Equal Employment Opportunity** It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now** Ready to join our team and become the voice of blithequark? Apply now and take the first step towards a rewarding career in customer service! Apply for this job