Experienced Full Stack Customer Service Specialist – Travel Insurance Policy Processing, Customer Support, and Underwriting Risk Management
About blithequark and Our Industry blithequark is a leading multinational insurance company with a strong presence in the global market. We pride ourselves on delivering exceptional customer experiences and have a commitment to serving our customers well. Our company culture values innovation, teamwork, and customer-centricity, and we're looking for talented individuals who share these values. As a Customer Service Specialist at blithequark, you will play a critical role in supporting our customers with a range of enquiries regarding their travel insurance policies. You will be responsible for processing policies, handling complex medical queries, and providing exceptional customer service. If you're a motivated and customer-focused individual with a passion for delivering excellent service, we want to hear from you! Job Summary We're seeking an experienced Customer Service Specialist to join our team, working from home on a full-time basis. As a Customer Service Specialist, you will be responsible for processing travel insurance policies, handling customer enquiries, and providing exceptional customer service. You will work in a fast-paced environment, using multiple systems simultaneously, and will be required to adhere to strict regulatory guidelines. Key Responsibilities Process travel insurance policies for blithequark customers, ensuring accuracy and efficiency Handle customer enquiries regarding their travel insurance policies, providing clear and concise information Deal with complex medical queries, screening customers' medical conditions, and providing solutions Adhere to mandatory call scripts on all calls, ensuring compliance with regulatory guidelines Use multiple systems simultaneously, demonstrating proficiency in navigating PC systems Own and handle FCA regulated complaints through to completion, ensuring customer satisfaction Identify and record vulnerability, providing patient, empathetic, and supportive service Comply with strict FCA regulations around compliance, with a key focus on customer protection Essential Qualifications Comprehensive experience within a customer service environment, preferably in the insurance industry Proficient in using/navigating PC systems within a fast-paced environment Fantastic verbal/communication skills, with the ability to establish collaborative customer relationships Strong written skills, with attention to detail and ability to show empathy and understanding Professional and friendly manner, with a positive attitude and ability to interact with lots of different people Good, consistent typing speed, with ability to work in a fast-paced environment Preferred Qualifications Experience in handling complex medical queries and screening customers' medical conditions Knowledge of FCA regulations and compliance guidelines Experience in working with multiple systems simultaneously Previous experience in a work-from-home environment, with ability to maintain a professional working environment Skills and Competencies Excellent communication and interpersonal skills Ability to work in a fast-paced environment, with multiple priorities and deadlines Strong problem-solving and analytical skills, with ability to think critically Ability to establish collaborative customer relationships, with a focus on customer satisfaction Strong attention to detail, with ability to maintain accuracy and efficiency Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. We offer: Full training program, with on-going support to ensure you have the required knowledge and skills to succeed Opportunities for career development and progression, with a clear path for advancement Access to our online learning platform, with a range of courses and resources to support your professional development Mentorship and coaching, with experienced professionals who can provide guidance and support Work Environment and Company Culture At blithequark, we pride ourselves on our company culture, which values innovation, teamwork, and customer-centricity. We offer: A flexible, work-from-home environment, with the ability to work from anywhere A professional and supportive team, with a focus on collaboration and teamwork A range of employee benefits, including a lifestyle benefits program, employee welfare support, and life assurance cover Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: £22,556.82 per annum, with £12.10 per hour 28 days' holiday, increasing to 30 days following your 1-year service anniversary Lifestyle benefits program, featuring thousands of discounts, special offers, and exclusive employee deals Employee welfare support, with free access to our mental health employee assistance program Life assurance cover and pension scheme Length of service and monthly recognition awards Opportunities for career development and progression How to Apply If you're a motivated and customer-focused individual with a passion for delivering excellent service, we want to hear from you! Please apply now to join our team as a Customer Service Specialist. Don't miss this opportunity to join blithequark and be part of a dynamic team that's committed to delivering exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career in customer service! Apply for this job