**Experienced Full Stack Customer Solutions Manager – Energy Industry Transformation**

Are you a seasoned professional with a passion for driving business growth and innovation in the Energy industry? Do you have a knack for building strong relationships with C-level executives and technical teams alike? If yes, then we invite you to join blithequark's Oil & Gas, Energy team as a Sr Customer Solutions Manager (CSM). In this highly visible role, you will be responsible for leading the customer's cloud journey, driving transformational outcomes, and shaping the future of the Energy industry. **About blithequark** blithequark is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. At blithequark, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. **About the Role** We are seeking a Sr Customer Solutions Manager to join our Oil & Gas, Energy team to work with one or more of the largest Energy industry customers. In this role, you will be responsible for taking end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams. You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize blithequark services and influence customers to adopt the right solution at the right time. **Key Responsibilities** * Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams * Establish a deep understanding of your customer's business vision, culture, and processes, and evangelize blithequark services and influence customers to adopt the right solution at the right time * Leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of blithequark adoption, solving their challenges through new ideas, tools, and mechanisms * Serve as the customer's cloud journey coach and be the voice of the customer within blithequark, evangelizing customer needs to blithequark leadership, product, and engineering teams * Leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on blithequark services **Customer Facing Responsibilities** * Drive and support cloud adoption plan: Working with both the customer and various blithequark teams, including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices * Accelerate the customer's cloud adoption journey and maximize customer value: This is achieved through the ownership of adoption, enablement, and governance * Identify and align on strategic opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities * Deliver training across the organization: CSMs work with the customer organization and other blithequark groups (e.g. AWS Training, ProServe) to establish a train the trainer program, train the trainers, and leverage internal blithequark resources to deliver training across the customer organization at scale **Internal Facing Responsibilities** * Develop the CSM function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued * Customer Account Team Management & Reporting: CSMs are the critical "connective tissue" between the various members of the Customer Account team, which includes Global Account Managers (GAMs) and Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe) * Collaborate with internal blithequark teams: CSMs drive and support product and organizational development within blithequark by collaborating with various internal blithequark teams, such as Product Development and other Service teams * Leveraging data & building repeatable mechanisms: CSMs leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight **About the Team** * Work/Life Harmony: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. * Inclusive Team Culture: Here at blithequark, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. * Mentorship and Career Growth: We have a career path for you no matter what stage you're in when you start here. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **What We Offer** * Competitive compensation and benefits package * Opportunity to work with a diverse range of customers and projects * Collaborative and inclusive team culture * Flexible work hours and arrangements * Ongoing training and development opportunities * Career growth and advancement opportunities **Requirements** * 8+ years of experience in a customer-facing role, preferably in the Energy industry * Proven track record of driving business growth and innovation * Strong leadership and communication skills * Ability to build and maintain strong relationships with C-level executives and technical teams * Experience with cloud computing and migration * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Bachelor's degree in a related field (e.g. business, engineering, computer science) **Preferred Qualifications** * Experience working with large-scale transformations and migrations * Knowledge of cloud computing and migration best practices * Experience with data analysis and reporting * Certification in a related field (e.g. AWS Certified Solutions Architect) * Master's degree in a related field (e.g. business, engineering, computer science) **How to Apply** If you are a motivated and results-driven professional with a passion for driving business growth and innovation in the Energy industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job