**Experienced Full Stack Customer Success Representative – Bilingual (Spanish / French / German / Dutch) at blithequark**

Are you passionate about delivering exceptional customer experiences and helping people land their dream jobs? Do you have a flair for languages and a knack for problem-solving? If so, we're excited to introduce you to this incredible opportunity to join blithequark as a Bilingual Customer Success Representative. **About blithequark** blithequark is a fast-growing HR tech startup that's revolutionizing the way teams make hiring decisions. Our innovative assessment platform helps companies screen candidates in an unbiased and data-driven way, ensuring that everyone has a fair chance at their dream job. With over 5,300 companies already on board, we're on a mission to put 1 billion people in their ideal roles. And we're looking for talented individuals like you to help us achieve this vision. **What We Offer** As a Bilingual Customer Success Representative at blithequark, you'll enjoy a range of benefits that will make you feel valued, supported, and empowered to succeed: * **Competitive compensation**: €23,000- €34,000 per year, based on experience and performance * **Share appreciation rights (SARs)**: a chance to own a piece of the company's success * **Flexible hours and vacation**: work at your own pace and take time off when you need it * **Paid parental leave**: we care about your family and want to support you during this special time * **Remote working budget**: €1,000 per year to help you set up your dream workspace * **Learning and development budget**: 4% of your base salary to invest in your growth and skills **The Job** As a Customer Success Representative, you'll be the first point of contact for our customers, providing fast, painless, and accurate support via email, live chat, and other channels. Your core responsibilities will include: * **Providing guidance**: educating customers on best practices, driving adoption, and increasing renewal rates * **Troubleshooting**: resolving technical issues and liaising with our development team to ensure seamless customer experiences * **Onboarding**: proactively reaching out to customers to help them get the most out of our platform * **Documentation**: assisting with research, documentation, and other side projects as needed * **Feedback**: providing customer-focused feedback to other teams and inspiring a success mindset throughout the organization **What We're Looking For** To succeed in this role, you'll need to possess a unique blend of skills, experience, and qualities. Here's what we're looking for: * **Passion for customer success**: you're driven by a desire to deliver exceptional experiences and help people achieve their goals * **Language skills**: native proficiency in verbal and written English and effective communication in at least one other language (Spanish, French, German, or Dutch) * **Customer support experience**: a proven track record of working in customer support or success for a SaaS product * **Technical knowledge**: comfort with troubleshooting issues and a willingness to learn and improve your technical skills * **Communication skills**: excellent writing and verbal communication skills, with the ability to break down complex subjects into simple, clear language * **Problem-solving**: a resourceful and creative approach to problem-solving, with a strong desire to learn and improve * **Emotional intelligence**: the ability to remain calm under stress and empathize with customers, even in challenging situations * **Self-sufficiency**: the ability to work independently and ask for help when needed * **Feedback**: a willingness to receive and provide feedback to help others improve * **Adaptability**: a flexible and adaptable approach to work, with a willingness to learn and adjust to changing priorities **Bonus Points** If you have experience with HubSpot, Confluence, Jira, or support ticketing platforms, that's a definite plus! However, we're more interested in your passion, skills, and experience than in specific tools or software. **The Application Process** If you're excited about this opportunity and think you'd be a great fit for our team, we invite you to apply. Please take our assessment to get a better idea of whether you'd thrive in this role. It's also a great chance to learn more about our product and see if it's a good fit for you. **Apply Now** Ready to join the blithequark team and help people land their dream jobs? Click on the link below to apply: Apply Now We can't wait to hear from you and explore how you can contribute to our mission to put 1 billion people in their ideal roles. Apply for this job