Experienced Full Stack Customer Success Specialist – Technical Support & Customer Experience in Home Security Industry with Flexible Hybrid Work Arrangement

About blithequark At blithequark, we're passionate about revolutionizing the home security industry by providing cutting-edge solutions that give our customers peace of mind. As a leader in this field, we're dedicated to innovation, customer satisfaction, and fostering a culture of inclusivity and teamwork. Our mission is to ensure everyone feels safe and secure in their own homes, and we're looking for talented individuals who share our vision to join our team. Why We're Hiring We're growing rapidly and need smart, talented, and humble individuals who share our values to help us achieve our goal of making a meaningful impact in the lives of our customers. As a Customer Success Specialist, you'll be the first point of contact for customers seeking support, and you'll play a critical role in delivering exceptional service, driving innovation, and gathering valuable insights to inform product development. Key Responsibilities Deliver Exceptional Support: Provide top-notch phone and chat assistance, resolving customer inquiries quickly to achieve first-call resolution and high customer satisfaction. Educate and Empower: Help customers understand their systems by providing clear, actionable troubleshooting guidance, ensuring they get the most out of their home security solutions. Drive Innovation: Collaborate with teams across the organization to identify opportunities for process improvements that enhance the customer experience, and contribute to the development of new products and features. Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements, ensuring that our solutions meet the evolving needs of our customers. Stay Informed: Keep up with product updates, industry trends, and emerging technologies to ensure you're providing the best possible support and staying ahead of the curve. What We're Looking For Essential Qualifications Experience: 2+ years in customer service or technical support, with a proven ability to resolve inquiries effectively and provide exceptional service. Technical Know-How: Strong understanding of consumer electronics, especially in home security systems, and ability to troubleshoot issues efficiently. Agility and Curiosity: Eager to learn new products and features, with a keen interest in technology and home security, and a willingness to adapt to changing environments. People Skills: Approachable, empathetic, and a good listener, with strong oral and written communication skills that allow you to engage comfortably with both individuals and groups. Inclusivity and Team Spirit: Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members, and a passion for building strong relationships with colleagues and customers. Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR), and a commitment to delivering exceptional customer experiences. Preferred Qualifications Experience in a Technology-Driven Industry: 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security. What We Offer Compensation and Benefits Competitive Salary: $20 - $21/hr, with opportunities for growth and advancement. Flexible Hybrid Schedule: Enjoy a flexible schedule with shift differentials for nights and weekends, and the option to work from home or in our office. Paid Time Off: Enjoy paid holidays, including Christmas Day, New Year's Day, and Thanksgiving, plus additional floating holidays. Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future. Career Growth and Development Ongoing Training: Regular training and development opportunities to help you grow and advance in your career. Career Advancement: Opportunities to take on new challenges and responsibilities, and advance to leadership roles. Work Environment and Culture At blithequark, we're committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of curiosity, innovation, and teamwork, and we're looking for individuals who share our values and are passionate about making a difference. Our Values Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them. Aim High: Always challenging oneself and others to raise the bar and strive for excellence. No Ego: A "no job too small" attitude, and an open, inclusive, and humble style. One Team: A highly collaborative approach to achieving success, and a willingness to work together to achieve common goals. Lift As We Climb: A track record of investing in developing others and helping others succeed. Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment. Additional Requirements Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. How to Apply If you're passionate about delivering exceptional customer experiences, driving innovation, and making a meaningful impact in the home security industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment, and we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Apply for this job