**Experienced Full Stack Customer Support Consultant – Multilingual Tech Support & Customer Experience Expert**

Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a flair for languages and a knack for problem-solving? If so, we have an exciting opportunity for you to join our dynamic team at blithequark as a Customer Support Consultant. At blithequark, we're a leading provider of Support-as-a-Service, offering secure technical, customer support, and CX services to tech companies around the globe. With over 30 countries and 60 languages under our belt, we're a multicultural and multilingual environment that's perfect for those who thrive in diverse settings. As a Customer Support Consultant, you'll have the chance to work from the comfort of your own home office, enjoying a flexible schedule and the freedom to work remotely. **Unlock Your Potential with blithequark** As a Customer Support Consultant at blithequark, you'll be part of a team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to master new skills, achieve challenging goals, and grow your career in a supportive and inclusive environment. Our People First management approach ensures that every team member feels valued, empowered, and supported to reach their full potential. **What You'll Do** As a Customer Support Consultant, your primary responsibilities will include: * Providing exceptional customer support via chats and emails, ensuring that every customer interaction is positive and memorable * Building long-lasting relationships with customers, understanding their needs, and delivering tailored solutions * Meeting team KPIs, staying up-to-date with cutting-edge technology, and applying the latest customer happiness practices * Maintaining working knowledge of our client's products and services, communicating effectively with developers and other departments of various IT companies * Securing sensitive customer information, adhering to our strict data protection policies, and maintaining the highest standards of confidentiality **What You Need to Succeed** To excel in this role, you'll need: * Fluency in Chinese and English, with a minimum B2/upper-intermediate level in both languages * Experience in a customer support role, with a minimum of 2-3 years of experience in live chats and emails * A finance, economics, mathematics, or related qualification * Analytical and research skills, with the ability to think critically and solve complex problems * A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) **A Great Plus** While not essential, experience in crypto/finance, Salesforce, or Zendesk would be a great asset in this role. If you have a background in these areas, we'd love to hear from you! **Benefits and Perks** As a Customer Support Consultant at blithequark, you'll enjoy: * A flexible schedule, allowing you to work at your own pace and manage your time effectively * Short-term cooperation for at least 1 month, with the opportunity to extend or transition to a full-time role * The chance to work fully remotely, enjoying the freedom to work from anywhere in the world * An inclusive international environment, surrounded by people from diverse backgrounds and cultures * Compensation in USD, with good bonuses for referring friends * Paid intensive training, ensuring you have the skills and knowledge to excel in your role * Work-life balance, with a focus on your well-being and happiness * Responsive management, committed to your growth and long-lasting cooperation * Greenhouse conditions for self-development, with opportunities to learn and grow with blithequark **Who We Are** At blithequark, we're a Support-as-a-Service company that's passionate about delivering exceptional customer experiences. With over 10 years of experience in the industry, we've become a leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. **Join Our Team** If you're passionate about delivering exceptional customer experiences and passionate about the world of tech, we'd love to hear from you! Send your CV in English, highlighting your outstanding skills and experience. Visit our website to learn more about blithequark and our mission to deliver exceptional customer experiences. **Disclaimer** We're a multinational company with unbiased views, committed to providing equal opportunities and benefits to all candidates, regardless of their background, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Originally posted on Himalayas. Apply for this job