**Experienced Full Stack Customer Support Engineer – Cloud Security Solutions**

At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of cloud computing. As a key member of our Client Security Services team, you'll play a vital role in driving the growth of our network protection business by building and expanding relationships with new and existing clients. If you're passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, we want to hear from you. **About arenaflex** arenaflex is a leading provider of cloud-based solutions that empower businesses to innovate and thrive in a rapidly changing world. With a global presence and a commitment to excellence, we're dedicated to helping organizations of all sizes achieve their goals through the power of cloud computing. Our team of experts is passionate about delivering cutting-edge solutions that meet the evolving needs of our clients, and we're looking for talented individuals like you to join our mission. **Job Summary** As a Customer Support Engineer supporting our Client Security Services business, you'll work closely with our Security Sales and Google Cloud teams to identify and qualify business opportunities, resolve technical and compliance issues, and develop strategies to overcome technical blockers. You'll also be responsible for maintaining a high level of technical expertise and working with Google Cloud Security products to demonstrate and validate solution benefits in client and partner scenarios. If you have a strong background in cloud security, excellent communication and presentation skills, and a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities** * Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, resolve technical and compliance issues, and develop strategies to overcome technical blockers. * Maintain a high level of technical expertise and work with Google Cloud Security products to demonstrate and validate solution benefits in client and partner scenarios. * Support Google Cloud Security business development and relationships by being responsible for technical aspects of deals, including delivering compelling technical presentations, product and solution briefings, proof-of-concepts, and demos to clients, partners, and Google Cloud Stage partners. * Plan and deliver product messaging to highlight our solution value using strategies including whiteboard and slide presentations, product showcases, white papers, trial management, and request for information response documents. * Attend client sites, meetings, and other related events, where applicable. **Essential Qualifications** * Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent relevant experience. * 2+ years of experience working with security or cloud native models in a customer-facing or technical sales engineering role. * Experience in network security topics such as threat detection, malware knowledge, cloud security posture management, or identity and access management frameworks. * Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders. **Preferred Qualifications** * Postgraduate education in Software Engineering, Computer Science, or a related field, or equivalent relevant experience. * Certification in Cloud or Security industry. * Experience implementing enterprise security solutions like threat hunting, malware detection, cloud security posture management, or identity and access management frameworks. * Knowledge of emerging trends in the cloud security industry (e.g., ransomware, attack frameworks, zero trust, etc.). * Strong critical thinking, communication, and presentation skills. **Skills and Competencies** * Strong technical expertise in cloud security, with a focus on Google Cloud Security products. * Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders. * Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Engineer, you'll have access to a range of learning and development opportunities, including: * Ongoing training and development programs to enhance your technical skills and knowledge. * Opportunities to work on high-profile projects and contribute to the growth of our business. * Collaborative and dynamic work environment, with a focus on teamwork and open communication. * Competitive compensation and benefits package, with opportunities for career advancement. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. As a Customer Support Engineer, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive hourly rate of $25/hour. * Comprehensive health insurance package, including medical, dental, and vision coverage. * 401(k) retirement savings plan, with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career advancement. **How to Apply** If you're a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job