**Experienced Full Stack Customer Support Executive – Strategic Accounts and Business Development**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading global life sciences company that advances patient health and empowers clear, confident decisions through its diagnostics and drug development offerings. As a key member of our Genetics and Women's Health sales team, you will play a critical role in supporting strategic accounts, driving new sales, and leading business development initiatives. This is an exceptional opportunity to join a dynamic team that is shaping the future of healthcare and making a meaningful impact on people's lives. **About blithequark** blithequark is a recognized leader in the life sciences industry, with a reputation for innovation, excellence, and customer satisfaction. We are proud to be named one of Forbes's 2020 World's Best Employers and a 2021 Most Innovative Company by Fast Company magazine. Our commitment to diversity, equity, and inclusion has earned us a spot on the Human Rights Campaign's Best Places to Work for LGBTQ+ Equality list. **Job Summary** As a Full Stack Customer Support Executive – Strategic Accounts and Business Development, you will report to the National Sales Director, Strategic Accounts. Your primary responsibilities will include: * Providing exceptional customer support to strategic accounts, including onboarding, maintenance, and cultivation of relationships * Executing internal sales operations to establish new practices, including shipping requisitions, supplies, and kits; portal set-up and usage; and developing intervention/remediation plans as needed * Utilizing comprehensive analysis to target low-volume clients and potential new clients via cold calling for new growth opportunities and generating leads for aligned Directors of Strategic Accounts * Collaborating with Labcorp Division sales and operations teams to satisfy customer needs and support the growth of new opportunities * Upselling current clients and providing training on new product lines to ensure a smooth submission of new product line orders * Researching, contacting, and securing quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports **Responsibilities** * Provide support to all assigned accounts, including but not limited to: + Running reports + Ordering kits + Monitoring TAT + Personalizing requisitions + Updating Salesforce, EMR, and portal requests (75% of job responsibilities) * Execute all internal sales operations needed to establish a new practice, including: + Shipping requisitions, supplies, and kits + Portal set-up and usage (add users, resend invites, etc.) + Developing intervention/remediation plans as needed * Portal build and training * EMR vetting and interfacing (upon request of practice) * Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts * Work collaboratively with Labcorp Division sales, operations on an as needed basis to satisfy customer needs and support the growth of new opportunities * Upsell current clients and provide training on new product lines ensuring a smooth submission of new product line orders * Research, contact, and secure 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports **Requirements** * Bachelor's degree, preferably in Business or Life Sciences * Preferred 3+ years of Client Services, Account Management, or Sales Experience in Diagnostics segment * Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred * Previous laboratory or diagnostics sales experience highly desired * Excellent communication skills, both written and verbal * Salesforce experience is preferred **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Proficiency in Microsoft Office and Salesforce **What We Offer** * Competitive salary range: $73,000 - $83,000 * Comprehensive benefits package, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Accessibility** blithequark is committed to providing equal access to employment opportunities for individuals with disabilities. If you require accommodations during the application process, please contact us at [insert contact information]. **Privacy Statement** blithequark is committed to protecting the confidentiality and security of your personal data. Please review our Privacy Statement for more information. Apply Job! Apply for this job