**Experienced Full Stack Customer Support Representative – Premium Client Services**

Join the arenaflex family and embark on a journey of endless possibilities, both in and out of the workplace. As a Premium Client Services Representative, you'll be the face of arenaflex, providing exceptional customer care, resolving complex issues, and exceeding client expectations in a fast-paced, dynamic environment. If you're ready to take your career to new heights while enjoying a fulfilling work-life balance, apply now to become a part of our vibrant team. **Why You'll Love This Role** As a Premium Client Services Representative, you'll be an ambassador of arenaflex, delivering unparalleled customer service, resolving complex issues, and exceeding client expectations in all areas covered by the Premium Client Services team. You'll provide improved, exceptional services in a positive, enthusiastic, considerate, and friendly manner to all clients and visitors. With arenaflex, you'll have the opportunity to grow professionally, develop new skills, and advance your career while enjoying a great work-life balance. **Key Responsibilities** These are the fundamental elements of the job: * Provide premium customer care to all clients * Register clients and confirm their access to clubs and lounges * Welcome clients by completing all visitor experience tasks (e.g., greeting clients by name, ensuring identification is visible, providing Wi-Fi passwords, and asking how you can assist) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Smart Keypad [QIK]) * Check in premium clients for their flights (e.g., flight changes, rebooking, identification confirmation swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs * Issue client tickets (e.g., day of flight, reissues, future tickets) * Cancel traveler reservations, as requested * Add clients to priority lists (e.g., upgrades, standby) * Provide convenient resolution of clients' travel issues * Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary * Archive client issues in the passenger name record (PNR) * Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments) * Coordinate all services provided to premium status clients (e.g., Admirals Club, Five Star service) * Assist first-class status clients (e.g., Admirals Club, Five Star Individuals) as they move through terminals * Assist clients with their luggage, as necessary * Monitor or maintain the presence of the lounges or clubs (e.g., through direct observation or walk-throughs) * Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Manage the activities of colleagues providing services (e.g., food, cleaning) to the clubs and lounges * Assist clients with technology provided in the clubs and lounges * Reserve meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Lead alcohol stock review with drink colleague (at certain airports) * Monitor KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Admirals Club, Five Star) (at certain airports) * Report to position on time, as scheduled, and at your assigned station or area, including mandatory overtime requirements, varying shifts, weekends, and holidays * Follow through with task-specific training procedures * Adhere to company policies, procedures, and performance guidelines * Wear uniforms as required by company policy * Comply with applicable laws (e.g., TSA, FAA) * Utilize multiple internal resources/systems, including during client interactions **All You'll Need for Success** * Least Capabilities: Training and Earlier Professional training * Bilingual language abilities required in certain areas * Must satisfy FAA criminal background checks to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable * Must be able to obtain necessary airport power and US Customs security IDs, if relevant * Effectively demonstrate exceptional customer care and client commitment in a climate of flexibility * Ability to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and customer service * Excellent interpersonal skills/relationship skills with ability to connect successfully with all levels of management and public contact * Service-oriented and self-motivated with an elevated level of exceptional skill * Willingness to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience strongly preferred * Maintain a well-groomed and professional appearance * Excellent communication skills * Previous travel industry experience preferred * Computer experience preferred * Strong organizational and management skills required * Ability to work irregular and extended hours, including weekends and holidays * Willingness to answer to manage a normal and convenient schedule **What You'll Get** Take advantage of everything arenaflex has to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply for this job