**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and help you grow as a professional? Look no further than arenaflex, where you'll have the opportunity to explore a world of possibilities, both in and out of the workplace. As a Premium Client Services Representative, you'll be the face of arenaflex, delivering exceptional customer service, resolving complex issues, and exceeding client expectations in a fast-paced and dynamic environment. **Why You'll Love This Job** At arenaflex, we're not just looking for customer service representatives – we're looking for ambassadors who embody our values of excellence, innovation, and teamwork. As a Premium Client Services Representative, you'll have the opportunity to work with a diverse range of clients, from high-net-worth individuals to corporate executives, and provide personalized support that exceeds their expectations. You'll be the first point of contact for many of our clients, and your ability to resolve issues efficiently and effectively will make a significant impact on their experience with arenaflex. **What You'll Do** As a Premium Client Services Representative, your primary responsibilities will include: * Providing exceptional customer service to high-net-worth individuals and corporate executives, responding to their inquiries, resolving issues, and exceeding their expectations * Registering clients and confirming their access to club(s) and lounge(s) * Welcoming clients by completing all visitor experience tasks, including greeting them by name, ensuring their identification is visible, providing Wi-Fi passwords, and asking how you can assist them * Booking and confirming flight reservations using our semi-automated business review climate (SABRE) and Qantas Smart Keypad (QIK) * Checking in premium clients for their flights, including flight changes, rebooking, and identification confirmation * Screening flights to identify boarding times, delays, or disruptions and providing the best possible solution for our clients * Issuing client tickets, including day-of-flight, reissues, and future tickets * Dropping traveler reservations, as mentioned * Placing clients on priority records, including upgrades and standby * Providing convenient resolution of clients' travel issues * Contacting a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues * Archiving client issues in the traveler name record (PNR) * Performing club enrollment or sales activities, including Admirals Club and credit card enrollments * Coordinating all services provided to high-net-worth clients, including Attendant Key program and Five Star service * Assisting high-net-worth clients, including Attendant Key and Five Star individuals, as they move through terminals * Assisting clients with their luggage, as needed * Screening or maintaining the presence of the lounges or clubs, including through direct or walk-throughs * Communicating with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Managing the activities of colleagues providing services, including food and beverage, to the lounges or clubs * Assisting clients with technology provided in the lounges or clubs * Saving meeting rooms (e.g., 60 minutes) for same-day travel demands * Coordinating services for any meetings happening in meeting rooms (e.g., food for the meetings) * Completing open or close procedures for lounges or clubs * Addressing raised client issues or concerns * Leading alcohol stock review with drink colleague (at certain airports) * Screening KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Attendant Key, FiveStar) (at certain airports) **What You'll Need for Success** To excel in this role, you'll need: * A bachelor's degree * Bilingual language skills, as required in certain areas * The ability to pass FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable * The ability to obtain necessary airport power and US Customs security identifications, if relevant * The ability to exhibit exceptional customer service and client commitment in a climate of flexibility * The capacity to work under pressure, handle multiple tasks simultaneously, and provide close attention to detail and client service * Excellent communication skills/relational skills with the ability to connect effectively with all levels of management and public contact * A service-oriented and self-motivated individual with a high level of exceptional skill * The ability to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience, preferably in the travel industry * PC experience, preferably in a customer service environment * Strong organizational and management skills required * The ability to work irregular and extended hours, including weekends and holidays * The ability to answer to manage a normal and convenient premise **What You'll Get** As a Premium Client Services Representative at arenaflex, you'll enjoy a comprehensive benefits package, including: * Medical benefits: On the very beginning, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) program: Accessible upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Team** At arenaflex, we're committed to creating a diverse and inclusive workplace where our colleagues can thrive. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex team today and discover a world of possibilities! Apply Job! Apply for this job