**Experienced Full Stack Customer Support Representative – Web & Cloud Application Development**

At arenaflex, we're on a mission to revolutionize the way people interact with our platform. As a key member of our Client Service team, you'll play a vital role in delivering exceptional customer experiences that drive business growth and satisfaction. If you're passionate about innovation, client-centricity, and continuous improvement, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative web and cloud-based solutions that empower businesses to thrive in a rapidly changing world. Our commitment to client satisfaction, creativity, and efficiency has earned us a reputation as a trusted partner in the industry. As a remote customer support representative, you'll join a dynamic team of experts who share your passion for delivering exceptional results. **Our Values** At arenaflex, we live by four core values that guide everything we do: 1. **Client-Focused**: We put our clients at the heart of everything we do, ensuring that their needs are met and exceeded. 2. **Be a Pioneer**: We encourage innovation, creativity, and experimentation to stay ahead of the curve. 3. **Zero Show**: We strive for excellence in everything we do, with a focus on quality, efficiency, and continuous improvement. 4. **Relax**: We believe in maintaining a healthy work-life balance, prioritizing well-being, and fostering a positive, supportive culture. **What You'll Bring** As a successful candidate, you'll possess a unique blend of skills, experience, and personality traits that align with our values and mission. Specifically, you'll: 1. **Be Client-Focused**: You'll be passionate about engaging clients, understanding their needs, and delivering tailored solutions that drive business growth and satisfaction. 2. **Be Innovative**: You'll be eager to learn, experiment, and explore new ideas that enhance the client experience and drive business success. 3. **Be Proactive**: You'll take ownership of your work, set high standards, and strive for excellence in everything you do. 4. **Be Adaptable**: You'll thrive in a dynamic, fast-paced environment, embracing change and uncertainty with a positive attitude. 5. **Be an Effective Communicator**: You'll possess excellent written and verbal communication skills, with the ability to articulate complex ideas simply and clearly. 6. **Be a Team Player**: You'll collaborate seamlessly with colleagues, stakeholders, and clients to achieve shared goals and objectives. **What You'll Do** As a remote customer support representative, you'll: 1. **Collaborate with clients** to resolve how-to questions, investigate platform issues, and provide tailored solutions that drive business growth and satisfaction. 2. **Deliver a "human-first" experience** through voice and written communications across various channels, including chat, email, phone, and arenaflex devices. 3. **Become a subject matter expert** in arenaflex products, both from a technical and client-use case perspective. 4. **Identify opportunities** to enhance client value, streamline processes, and drive business growth through innovative solutions and best practices. 5. **Partner with leadership** to drive organizational efficiency, share insights, and contribute to a culture of continuous improvement. 6. **Collaborate with peer colleagues** to increase client engagement, retention, and satisfaction, fostering a culture of teamwork and collaboration. **How You'll Be Evaluated** Your performance will be measured against the following key metrics: 1. **Ticket Goal + Case Volume**: You'll meet or exceed targets for ticket resolution and case volume. 2. **Client Satisfaction**: You'll maintain high levels of client satisfaction, with a focus on delivering exceptional experiences and resolving issues efficiently. 3. **Quality of Client Communications**: You'll maintain high standards of communication, ensuring that clients receive clear, concise, and effective support. **What Experience You Should Have** To succeed in this role, you'll need: 1. **2+ years of experience** in providing SaaS customer support to organizations with complex models that require innovative solutions. 2. **Proven experience** in supporting multiple online software or SaaS products, or IT experience. 3. **Experience in constructing best practices** for help quality and efficiency, possibly from a role as an SME, mentor, or leader. 4. **Ability to work independently** and adapt to uncertainty while contributing to a positive, collaborative climate. 5. **Multiple examples** of focusing on high-impact work among competing needs or requests. 6. **Knowledge of fundamental web technologies** (e.g., HTML, CSS, JSON, JavaScript). 7. **Experience with exploring and working with multiple helpdesk systems** (e.g., Zendesk, Freshdesk, ServiceNow, LiveAgent, Radio, Salesforce, Twilio). **Compensation and Benefits** As a valued member of our team, you'll enjoy: 1. **401k Retirement Plan**: We offer a comprehensive retirement plan to help you plan for your future. 2. **Excellent Health, Dental, Vision, and Parental Leave Benefits**: We prioritize your well-being and offer a range of benefits to support your health and family. 3. **Open and Transparent Culture**: We foster a culture of openness, transparency, and collaboration, where your voice is heard and valued. 4. **Fantastic Opportunities for Career Growth and Progression**: We invest in your development, offering training, mentorship, and opportunities for advancement. 5. **On-Site Gym and Local Professional Trainers**: We prioritize your physical and mental well-being, offering access to a state-of-the-art gym and local trainers. 6. **Every Other Week Free Lunch**: We believe in taking care of our team members, offering free lunch and a chance to connect with colleagues. 7. **Monthly arenaflex Credit**: We show our appreciation for your hard work with a monthly credit to enjoy arenaflex services. 8. **Unlimited PTO**: We trust you to manage your time effectively, offering unlimited PTO to ensure you have the flexibility you need. 9. **Loads of Loot**: We believe in rewarding our team members with fun perks and surprises, because we're grateful for your hard work and dedication. **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer experiences, driving business growth, and contributing to a culture of innovation and excellence, we want to hear from you! Apply now to become a part of our dynamic team and embark on an exciting journey with arenaflex! Apply for this job