**Experienced Full Stack Customer Support Specialist – Remote Chat Support Agent**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving, excellent communication skills, and a strong desire to work in a remote setting? If so, we invite you to join blithequark's award-winning Customer Service team as a Remote Chat Support Agent! **About blithequark** At blithequark, our mission is to be Earth's most customer-centric company. We strive to create an environment where our customers feel valued, heard, and delighted. Our Customer Service team is a key part of this mission, working tirelessly to prevent, solve problems, and delight our customers. With a presence in 16 languages and over 130 locations around the globe, our team is dedicated to providing world-class customer support that exceeds expectations. **Responsibilities** As a Remote Chat Support Agent, you will be the first point of contact for customers who have questions or concerns about our products or services. Your responsibilities will include: * Responding to customer inquiries via chat in a timely and professional manner * Resolving customer issues and complaints by providing appropriate solutions and alternatives * Following up with customers to ensure their issues are fully resolved * Using available resources to research and provide accurate information to customers * Identifying and escalating priority issues to appropriate departments * Meeting daily and weekly performance metrics * Providing feedback to management on customer concerns and trends **Key Skills and Qualifications** To succeed as a Remote Chat Support Agent, you will need to possess the following skills and qualifications: * **Excellent communication skills**: Strong written and verbal communication skills are essential for success in this role. * **Time management skills**: Remote work requires discipline and the ability to manage your time effectively. * **Self-motivation**: Working from home can be distracting, so you will need to be self-motivated and able to stay focused. * **Adaptability**: The ability to adapt to changes in technology, processes, and procedures is crucial in a remote work environment. * **Customer service skills**: Providing exceptional customer service is critical to our success. You will need to be patient, empathetic, and solution-focused to help customers feel heard and valued. * **Problem-solving skills**: As a Remote Chat Support Agent, you will need to be a problem solver. You will need to assess customer needs, analyze information, and provide creative solutions to help customers resolve their issues. * **Technical skills**: You will need to be comfortable using various software applications, such as chat software, email clients, and customer relationship management (CRM) systems. Familiarity with blithequark Seller Central is a plus. * **Team player**: Although you will be working remotely, you will be part of a larger team. You will need to collaborate with other team members, share knowledge, and support one another to achieve team goals. **Benefits** At blithequark, we believe that happy employees are the key to success. That's why we offer a range of benefits to our employees, including: * **Competitive salary**: Our hourly rate of $35 is well above the industry average for entry-level Chat Support Agents. * **Fully remote position**: This is a fully remote position, which means you can work from anywhere in the world. You will need a reliable internet connection and a quiet place to work. * **Health, dental, and vision insurance**: We offer comprehensive health, dental, and vision insurance to our employees to help them stay healthy and happy. * **401(k) plan with company match**: We offer a 401(k) plan with a generous company match to help our employees save for their future. * **Paid time off and holidays**: We understand the importance of work-life balance, which is why we offer paid time off and holidays to our employees. * **Opportunities for growth and advancement within the company**: We believe in promoting from within and providing our employees with opportunities for growth and advancement within the company. **Work Environment and Culture** As a Remote Chat Support Agent, you will be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Our team is dedicated to creating an inclusive and diverse work environment that fosters growth, learning, and fun. We believe in empowering our employees to take ownership of their work, make decisions, and drive results. **How to Apply** If you think this role describes you, we would love to hear from you. Apply now to join our team and become a part of blithequark's award-winning Customer Service team! Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. Apply for this job