**Experienced Full Stack Customer Support Specialist – Web & Cloud Application Development at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Support Specialist. In this role, you will be the face of our company, interacting with customers through various channels to resolve their queries, concerns, and issues. As a key member of our Customer Service team, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** At blithequark, we are committed to being Earth's most customer-centric company. Our award-winning Customer Service team is dedicated to preventing, solving problems, and delighting our customers. With a presence in 16 languages and over 130 locations worldwide, we support customers from diverse backgrounds and cultures. Our team is focused on delivering exceptional customer experiences through innovative self-service technologies, world-class customer relationship management systems, and direct customer interactions. **Responsibilities** As a Full Stack Customer Support Specialist at blithequark, you will be responsible for: * Responding to customer inquiries via chat, email, and phone in a timely and professional manner, providing accurate and helpful solutions to their queries and concerns. * Resolving customer issues and complaints by providing appropriate solutions and alternatives, including refunds, replacements, and other solutions. * Following up with customers to ensure their issues are fully resolved and they are satisfied with the outcome. * Using available resources to research and provide accurate information to customers, staying up-to-date on the latest products, services, and company policies. * Identifying and escalating priority issues to appropriate departments for resolution. * Meeting daily and weekly performance metrics, including customer satisfaction, response times, and issue resolution times. * Providing feedback to management on customer concerns, trends, and issues to help improve our products and services. * Collaborating with other team members to achieve team goals, share knowledge, and support one another. **Essential Qualifications** To succeed as a Full Stack Customer Support Specialist at blithequark, you will need: * Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, team members, and management. * Strong problem-solving skills, with the ability to analyze customer needs, assess information, and provide creative solutions. * Technical skills, including proficiency in software applications such as chat software, email clients, and customer relationship management (CRM) systems. * Familiarity with Amazon Seller Central is a plus. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong time management and organizational skills, with the ability to balance multiple tasks and meet deadlines. * Self-motivation and adaptability, with the ability to stay focused and motivated in a remote work environment. * Customer service skills, with the ability to provide exceptional customer experiences and resolve customer complaints. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience in a customer-facing role, preferably in a call center or customer support environment. * Familiarity with cloud-based applications and software as a service (SaaS) platforms. * Knowledge of Amazon Seller Central and its features. * Experience with customer relationship management (CRM) systems and software. * Certification in customer service or a related field. **Skills and Competencies** To succeed as a Full Stack Customer Support Specialist at blithequark, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Technical skills, including proficiency in software applications. * Ability to work in a fast-paced, dynamic environment. * Strong time management and organizational skills. * Self-motivation and adaptability. * Customer service skills. * Ability to work collaboratively with team members. * Strong attention to detail and accuracy. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in promoting from within and providing our employees with opportunities for growth and advancement within the company. As a Full Stack Customer Support Specialist, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Flexible work arrangements, including remote work options. **Work Environment and Company Culture** At blithequark, we value diversity, inclusion, and work-life balance. Our company culture is built on the principles of: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We encourage creativity, experimentation, and innovation in all aspects of our business. * Collaboration: We work together as a team to achieve our goals and objectives. * Continuous learning: We believe in ongoing learning and development to stay ahead of the curve. * Work-life balance: We prioritize our employees' well-being and provide flexible work arrangements to support their needs. **Compensation, Perks, and Benefits** As a Full Stack Customer Support Specialist at blithequark, you will receive: * Competitive salary: $35 per hour, with opportunities for growth and advancement. * Comprehensive benefits package, including health, dental, and vision insurance. * 401(k) plan with company match. * Paid time off and holidays. * Flexible work arrangements, including remote work options. * Ongoing training and development programs. * Opportunities for career advancement and professional growth. **Conclusion** If you are a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to join our team at blithequark as a Full Stack Customer Support Specialist. In this role, you will have the opportunity to shape the customer experience, drive business growth, and develop your skills and knowledge in a dynamic and supportive work environment. Apply now to join our team and take the next step in your career! Apply for this job