**Experienced Full Stack Data Analyst – Voice of the Customer Method Transformation and Innovation**

At arenaflex, we believe in empowering our colleagues to drive innovation and excellence in everything they do. As a Senior Statistics Architect, you will play a pivotal role in transforming and innovating our Voice of the Customer (VOC) method, ensuring that we deliver a world-class customer experience every day. With a strong focus on data-driven decision making, you will work closely with cross-functional teams to design, develop, and implement data models, analytics, and visualizations that drive business outcomes. **About arenaflex** arenaflex is a leading global payments and financial services company that is committed to helping our customers succeed. With a rich history of innovation and a passion for customer satisfaction, we have built a reputation for delivering exceptional service and support. Our culture is built on a foundation of integrity, teamwork, and a commitment to excellence, and we are proud to be a leader in our industry. **The Role** As a Senior Statistics Architect, you will be responsible for leading the transformation and innovation of our VOC method, working closely with our Customer Listening Team, Product and Process Owners, and Agile teams in Technology. Your primary responsibilities will include: ### Key Responsibilities * Collaborate with utility teams to outline, design, and implement business requirements for the VOC method * Develop and maintain a deep understanding of Voice of the Customer methods and leverage this knowledge to inform and transform data within our Cornerstone large data platform * Design and build robust data model architecture to support high-performance data processing and standardized metric definitions * Develop and implement large-scale data analytics and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure data quality and accuracy through intensive testing at variable and use case levels * Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems * Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing and builds automation tools * Proactively identify and automate repetitive tasks to improve best and efficiency * Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique ### Essential Qualifications * Hands-on experience with Hive/Hadoop, Pyspark, Python, Shell Scripting languages, development life cycle management, and troubleshooting understanding for data pushed tasks for a span of no less than 3 years * Experience with Agile methodologies of delivery, where small increments of a product are introduced at daily intervals to business groups * Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to expertise functional requirements and convert them into technical deliverables ### Preferred Qualifications * Experience with data visualization tools, such as Tableau or Power BI * Knowledge of cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure * Experience with machine learning algorithms and techniques * Familiarity with DevOps practices and tools, such as Jenkins or Docker ### arenaflex Culture and Benefits At arenaflex, we believe in creating a work environment that is inclusive, supportive, and empowering. We offer a range of benefits and perks that are designed to support the physical, mental, and financial well-being of our colleagues and their loved ones. Some of the benefits we offer include: ### Competitive Compensation and Benefits * Competitive base salaries * Bonus incentives * Assistance for economic-well-being and retirement * Flexible work model with hybrid, onsite, or digital preparations depending on position and business need ### Career Growth and Education Opportunities * Career development and education opportunities * Access to training and development programs * Opportunities for advancement and professional growth ### Work-Life Balance and Wellness * Generous paid parental leave policies (depending on location) * Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location) * Free and confidential counseling aid through our Wholesome Minds application If you are a motivated and experienced data professional who is passionate about driving innovation and excellence, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and supportive community that is committed to making a difference in the lives of our customers and colleagues. Apply for this job