**Experienced Full Stack Inbound Sales Representative – Customer Experience and Warranty Sales**

Are you a sales professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? We're seeking an experienced Full Stack Inbound Sales Representative to join our team at SP Data Digital, a leading provider of premium sales and customer care support for companies that want to delight customers at every step. **About Us** At SP Data Digital, we're a founder-led company that leverages engaged and proactive management teams to constantly innovate and drive performance. We don't just make and answer calls; we're dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf. Our team supports some of the industry leaders in telecommunications, finance, Fintech, technology, and security. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of sales and customer care, we want to hear from you. **The Job** As an Inbound Warranty Sales Associate, you'll be the face of our company, interacting with customers who have recently purchased an appliance and are looking to add an extended warranty. Your primary responsibility will be to: * Answer incoming calls, build rapport, and create a great customer experience by asking probing questions and actively listening to the customer's request * Present products and services based on the customers' needs, and handle objections by explaining how the services and products will benefit them * Develop relationships with customers, using active listening to empathize, provide solutions, and partner with customers on a resolution **What We Offer** * 100% Remote position with the flexibility to work from anywhere * Two weeks of fully paid training to ensure you're equipped with the skills and knowledge you need to succeed * Full-time position with 40 hours per week, offering a great work-life balance * Opportunity for growth and development, with a clear career path for advancement * Employer-sponsored benefits, including health, dental, and vision insurance * Competitive hourly base wage of $15.00 USD per hour + cross-sell bonus (uncapped) for US residents, and $16.50 CAD per hour ($17.40 CAD in BC) + cross-sell bonus (uncapped) for Canadian residents **You'd Be a Great Fit If You Are** * 6 months + of experience in sales, with a proven track record of meeting or exceeding sales targets * 6 months + experience with customer service, with a focus on delivering exceptional customer experiences * Call center experience is an asset, but not required * Strong technical aptitude and an ability to learn and navigate new software using multiple platforms at a time * Exceptional communicator with both verbal and written skills, allowing you to communicate ideas in a clear and concise manner * An empathetic person with the ability to relate to various personalities and age groups, and foster fast relationships with customers so sales become easy * Problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer * Eager with a willingness and desire to receive coaching and mentorship * Must have a quiet area to work, free from distraction, to ensure you can focus on delivering exceptional customer experiences **Technical Requirements** This is a bring-your-own-device program, and you'll need to ensure your computer meets the following specifications: * Windows 10 or 11 operating software (Apple devices and Chromebooks will not work with the required software) * Minimum 8 GB RAM * Minimum Intel I3 processor * The ability to work with an ethernet cable connected to the modem * Minimum Internet speeds of 15Mbs download/5Mbs upload * Webcam required for training * USB Headset **Why Join Our Team?** At SP Data Digital, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe that diversity is integral to our success, and we do not discriminate based on race, color, religion, age, or any other basis protected by law. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of sales and customer care, we want to hear from you. **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with SP Data Digital. Apply for this job