**Experienced Full Stack IT Support Specialist – Web & Cloud Application Development**

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Full Stack IT Support Specialist. In this role, you will be the go-to expert for all things IT, providing top-notch support to our crewmembers and ensuring that our technology infrastructure runs smoothly. **About blithequark** blithequark is a leading airline that prides itself on its commitment to innovation, customer satisfaction, and employee well-being. Our team is dedicated to providing exceptional service to our customers, and we're looking for like-minded individuals to join our crew. As an IT Support Specialist, you will be an integral part of our team, working closely with our crewmembers to resolve technical issues and improve our overall IT infrastructure. **Key Responsibilities** As an Experienced Full Stack IT Support Specialist, you will be responsible for: * Providing exceptional customer service to our crewmembers, responding to their technical queries and resolving issues in a timely and efficient manner. * Troubleshooting and resolving technical issues related to our web and cloud applications, including communication and mobile devices. * Collaborating with our IT team to identify and resolve technical issues, and implementing solutions to prevent future problems. * Maintaining accurate records of all technical issues and resolutions, and providing regular reports to management. * Staying up-to-date with the latest technology trends and advancements, and implementing new solutions to improve our IT infrastructure. * Working closely with our crewmembers to understand their technical needs and preferences, and providing personalized support to meet their requirements. * Participating in regular training and development programs to enhance your technical skills and knowledge. **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent (GED certificate). * Experience supporting the latest operating systems, or successful completion of the IT for Everybody certificate via Coursera. * Experience in carrying out and supporting applications, including web and cloud-based systems. * Availability for short-term travel (up to 50%). * Possession of valid travel documents, with the ability to travel throughout Jamaica and the US. * Ability to obtain a valid visa to travel to the US. * Experience using desktop software packages. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Accreditations in Microsoft, networking, and programming languages. * Knowledge of Microsoft desktop and server products. * Knowledge of Trade and Office Suite. * Knowledge of LAN environments using TCP/IP, DHCP, DNS. * Knowledge of communication, messaging, and networking (VOIP and POTS). * Knowledge of mobile devices. * Knowledge of MDM solutions like Workspace ONE and Microsoft Intune. * Knowledge of General media solutions. **Crewmember Assumptions** As a member of our crew, you will be expected to: * Maintain regular attendance and punctuality. * Be available to work flexible hours and respond to technical issues without prior notice. * Maintain a professional appearance while working or traveling on blithequark flights. * Participate in light cleaning of the aircraft while working or traveling on blithequark flights. * Demonstrate a proper fit with the blithequark culture, including our values of Well-being, Mindfulness, Honesty, Energy, and Fun. * Advance blithequark's #1 value of safety as a Well-being Representative, supporting our Well-being Management System (SMS) components, Well-being Strategy, and social principles. * Identify and report any safety or security concerns, issues, incidents, or hazards, using blithequark's confidential reporting systems (Avionics Well-being Activity Program (pronto), JEMS or Security Activity Report (SAR)). **Why Join blithequark?** As a member of our team, you will enjoy a range of benefits, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to the latest technology and tools. * Flexible working arrangements, including remote work options. **How to Apply** If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job