**Experienced Full Stack IT Technician – Data Innovation Group (Remote Opportunity)**

Are you ready to embark on a journey of endless possibilities, both in and out of the office? Join the arenaflex family, and you'll explore the farthest corners of the globe, develop your skills, and become the best version of yourself. As you take off on another adventure, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to soar! **Why You'll Love This Role** • This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you'll be responsible for supporting end-users in all aspects of client computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals. **What You'll Do** • Resolve and close tickets/work orders supporting end-user workstations and peripherals • Answer client care issues raised from the Helpdesk • Contribute to desktop projects (global deployments/redesigns) as a project team member • Remotely diagnose and resolve issues using remote tools • Investigate and collaborate with other departments to assist with system-related issues • Record client interactions in incident management software, including resource management • Recover data from hard drives or perform data migration • Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations • Install and configure local and network-based printers • Perform security support • Work various shifts, including evenings, weekends, and on-call, and be prepared to travel as required • Follow management direction, complying with IT strategy and procedures • Perform other duties as mentioned • Venture, as required **All You'll Need for Success** **Minimum Qualifications** • Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training • 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues • Should have firsthand experience supporting workstations in a Windows/TCPIP environment **Preferred Qualifications** • A+ certification • MCSE/MCP certification • Past IT experience in an Aircraft/Airport environment **Skills, Licenses, and Certificates** • General knowledge of all Windows-based operating systems, including Windows 10 • Familiarity with workflow and tagging systems • Knowledge of VPN networks and ability to troubleshoot issues • Ability to work independently and act in a collaborative, team-based environment • Should be able to lift at least 50 pounds **What You'll Get** Take advantage of everything arenaflex has to offer: • **Medical Benefits**: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. • **Health Programs**: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. • **401(k) Program**: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • **Additional Benefits**: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Come and be yourself at arenaflex. **About arenaflex and Its Benefits** arenaflex is a leading airline based in Fort Worth, Texas, USA. As of my last information update in September 2021, here is some information about arenaflex and its benefits: **Company Overview** arenaflex is perhaps the largest airline in the world, operating both domestic and international flights. It is an founding member of the Oneworld alliance, one of the three major global airline partnerships. The airline operates a vast network of routes, connecting various destinations all over the world. **Benefits of arenaflex** arenaflex offers several benefits to its travelers, employees, and regular customers. Some of these benefits include: • **Broad Route Network**: arenaflex operates flights to various destinations, giving travelers many options for travel. • **Frequent Flyer Program**: arenaflex has a loyalty program called AAdvantage, which allows long-standing customers to earn miles for each mile flown on arenaflex or its partner airlines. These miles can be redeemed for free flights, upgrades, and other travel-related rewards. • **Premium Lounges**: arenaflex offers Admirals Club lounges at various airports. These lounges provide a comfortable and relaxing environment for travelers to wait before their flights, with amenities like free food, drinks, Wi-Fi, and more. • **Partnerships**: arenaflex has partnerships with other airlines through the Oneworld alliance, allowing travelers to earn and redeem miles on a wider network of flights. • **Corporate Programs**: arenaflex offers corporate travel programs that provide businesses with benefits like discounted fares, priority check-in, and streamlined booking processes. • **Customer Support**: arenaflex aims to provide quality customer support to its travelers, offering assistance with reservations, rebooking, and other travel-related requests. • **In-Flight Entertainment**: Travelers on arenaflex flights can enjoy a range of entertainment options, including movies, TV shows, music, and games, on personal screens or through the airline's app. It's essential to note that the specifics of benefits and offerings can change over time, so I recommend visiting the official arenaflex website or contacting their customer support for the most up-to-date information about their services and benefits. 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