**Experienced Full Stack Medical Advice Chat Operator – Web & Cloud Application Development**

Are you a dedicated and self-driven individual with a passion for delivering exceptional customer service and utilizing your medical skills to make a difference in the lives of hundreds of people every week? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Medical Advice Chat Operator. At blithequark, we're committed to revolutionizing the way people access medical advice and care. Our innovative online chat platform connects patients with experienced medical professionals, providing them with the guidance and support they need to make informed decisions about their health. As a Medical Advice Chat Operator, you'll play a critical role in delivering exceptional customer service, utilizing your medical expertise to answer complex questions, and ensuring that our clients receive the highest level of care. **About the Role** As a Medical Advice Chat Operator, you'll be responsible for providing genuine client service, managing high-volume chat systems, and accurately and efficiently answering chats and assisting with phone calls as needed. You'll also be responsible for scheduling appointments for 20+ doctors who work in multiple locations, seeing different types of animals, and scheduling Technician appointments for various procedures. Your excellent communication skills, both written and oral, will be essential in providing a positive and calming experience for our clients. **Key Responsibilities** * Offer genuine client service while assisting our clients via chat or phone * Keep a positive attitude for your remote team members, Adobe team members, and our clients * Work as a team to give our clients the best customer service possible * Have excellent communication skills (written and oral) * Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed * Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. * Have a great phone and chat voice (interactive, positive, calming) * Work well within the CSR team and with the other departments in our hospital * Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients * Review and transcribe doctor voice mail messages at various times throughout the day * Correct appointments as needed and follow up with team members and manager about incorrect appointments * Contact clients for doctors or techs as needed * Contact no show appointments for rescheduling * Additional projects will be added as training and aptitude allow **Expectations Unique to Remote Position** * Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift * Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera * For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager * Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team * Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift * Follow all blithequark policies including attendance and tardy policies * Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise **Qualifications** * Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT * Must be able to work 40 hours/week * Computer experience * Experience with a multi-line phone system * Must be at least 18 years old, high school diploma, fluent in English (written and oral) * Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone * Must be available to work one weekend day per week, and 2+ holidays per year * Must live within 3 hours of main hospital in Los Altos **Skills** * Experienced with multi-tasking * Professional written and oral communication skills * Strong work ethic * Ability to stay on task without direct supervision * Creative problem solver * Independent * Self motivated * Client focused * Able to effectively prioritize **About blithequark** At blithequark, we're a leading global pet care organization united in the love of animals and the people who love them. We're on a mission to improve the lives of pets and the people who love them, and we're committed to empowering our care teams to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion, and our national presence enables us to deliver technology and innovations that simplify work and expand care for all. **Benefits** * Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees * Opportunities for career growth and professional development * Collaborative and supportive work environment * Flexible work arrangements to support work-life balance * Recognition and rewards for outstanding performance **Why Join blithequark?** * Make a difference in the lives of hundreds of people every week * Work in a fast-paced, dynamic environment where no two days are the same * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service * Enjoy a comprehensive benefits program and opportunities for career growth and professional development * Be part of a leading global pet care organization united in the love of animals and the people who love them **How to Apply** If you're a dedicated and self-driven individual with a passion for delivering exceptional customer service and utilizing your medical skills to make a difference in the lives of hundreds of people every week, we invite you to apply for the Medical Advice Chat Operator role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Apply for this job