**Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex**

At arenaflex, we're a leading entertainment and media conglomerate that's always pushing the boundaries of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of this innovation, using data-driven insights to inform business decisions and drive growth across our various divisions. As a Performance Analyst on our Digital and Travel Operations Analytics (DTOA) team, you'll play a critical role in helping us achieve our goals by leveraging your analytical skills and expertise to drive business outcomes. **About arenaflex** arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our company is built on a foundation of imagination, creativity, and a passion for storytelling. We're committed to delivering exceptional experiences to our guests and customers, and we're always looking for talented individuals who share our vision and values. **Job Summary** We're seeking an experienced Performance Analyst to join our DTOA team, where you'll be responsible for providing analytical support to our Contact Centers and pre-arrival Walt Disney World Commerce. As a Performance Analyst, you'll work closely with our team to develop and implement data-driven insights that inform business decisions and drive growth. You'll be responsible for conducting forecasting, root-cause analysis, and other analytical tasks to identify areas for improvement and optimize our business operations. **Key Responsibilities** As a Performance Analyst on our DTOA team, you'll be responsible for the following key tasks: * **Performance Analytics and Forecasting**: Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions and drive growth. Monitor agent performance, proactively identify areas that require further research, and develop personalized analyses from start to finish. * **Measurement and Analytics**: Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/preserve reports. Monitor data quality and accuracy, and collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results. * **Data Storytelling**: Build shows and visualizations to inform compelling stories with data. Present and discuss findings, insights, and recommendations to Senior Leadership and business partners. * **Process Improvement**: Create, maintain, audit, and continuously optimize reports and documents used to support various programs. Execute programs critical to the business operation under strict timelines. **Essential Qualifications** To be successful in this role, you'll need to have the following essential qualifications: * **Bachelor's Degree**: A bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science, engineering) or a related field. * **2+ Years of Experience**: 2+ years of quantitative, non-internship experience in an analytical role. * **Forecasting Experience**: Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques. * **Analytical Skills**: Strong analytical skills, with the ability to think critically and solve complex problems. * **Communication Skills**: Effective communication skills (verbal, written, and visual), with the ability to present complex data insights to non-technical stakeholders. * **Adaptability**: Ability to adapt quickly to changing business needs and priorities. * **SQL and R/Python**: Experience with SQL and R or Python programming languages. **Nice-to-Haves** While not required, the following qualifications are highly desirable: * **Statistical Inference**: Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses. * **Data Visualization**: Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI. * **SQL and R/Python**: Excellent SQL skills and fluency in R or Python programming languages. * **Relationship Building**: Ability to build and maintain relationships with partners, clients, and team members. * **Graduate Degree**: A graduate degree in a quantitative field or a related field, or 4+ years of experience in analytics or data science. **What We Offer** As a Performance Analyst on our DTOA team, you'll have the opportunity to work with a talented and diverse group of professionals who are passionate about data-driven insights and analytics. You'll have access to a wide range of tools and technologies, including Tableau, Snowflake, Hadoop, Dataiku, Excel, and more. You'll also have the opportunity to work on a variety of projects and initiatives that will challenge you and help you grow as a professional. **Work Environment and Culture** arenaflex is a dynamic and fast-paced work environment that's committed to innovation and creativity. Our company culture is built on a foundation of collaboration, teamwork, and a passion for delivering exceptional experiences to our guests and customers. We're committed to providing a safe and inclusive work environment that's free from harassment and discrimination. **Compensation and Benefits** arenaflex offers a competitive compensation package that includes a salary range of $25-40/hour, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. **How to Apply** If you're a motivated and analytical individual who is passionate about data-driven insights and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job