**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

**Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI and live chat support.** **About arenaflex** arenaflex is a global leader in the financial services industry, providing innovative solutions to our customers through our cutting-edge technology and expertise. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence technology to significantly impact the way we understand, proactively engage, and deliver hyper-customized experiences to our customers. We are seeking an experienced and talented Product Manager to join our Computerization Development team, focused on the development, discovery, and execution of advanced chat automation capabilities. **Job Summary** We are looking for a seasoned Product Manager to lead the acquisition and integration of continuous product discovery efforts and define product requirements that drive opportunities to elevate the customer experience. As a key member of our Computerization Development team, you will collaborate with cross-functional teams, including Product, Information Researchers, Specialists, and business partners, to shape our conversational AI client upgrading products. If you are passionate about delivering exceptional customer experiences, have a strong understanding of conversational AI and live chat support, and are eager to join a dynamic and innovative team, we encourage you to apply. **Key Responsibilities** - Lead the acquisition and integration of continuous product discovery efforts and define product requirements that drive opportunities to elevate the customer experience - Influence customer data, conversational analysis, industry data, and technical expertise to examine the performance of existing solutions and develop future capabilities - Collaborate with engineers, information researchers, and product managers across various value streams to deliver products that balance short-term gains with long-term investments - Work with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance measures, identifying and elevating any need for additional research to define future feature planning - Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience - Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product suggestions - Maintain and refine the product portfolio, planning customer stories to meet the needs of the end customer, while focusing on business value - Support the definition and creation of the product strategy, guide, release plan, and overall customer experience - Collaborate with cross-functional teams to ensure seamless execution and delivery of products and services **Essential Qualifications** - Four-year college degree in business, software engineering, computer science, or a related field - Strong understanding of conversational AI and live chat support, with a passion for delivering exceptional customer experiences - Proven self-starter with the ability to manage multiple priorities and projects - Excellent written and verbal communication skills, with the ability to convey complex details with brevity and clarity - Strong analytical and problem-solving skills, with the ability to analyze data and develop insights - Experience working in a fast-paced, dynamic environment, with a focus on innovation and continuous improvement **Preferred Qualifications** - Experience working in a product management role, with a focus on conversational AI and live chat support - Strong understanding of agile development methodologies and principles - Experience working with cross-functional teams, including product, engineering, and design - Strong analytical and problem-solving skills, with the ability to analyze data and develop insights - Experience working with customer data, conversational analysis, and industry data - Strong understanding of technical expertise, including AI, machine learning, and data science **Skills and Competencies** - Strong analytical and problem-solving skills, with the ability to analyze data and develop insights - Excellent written and verbal communication skills, with the ability to convey complex details with brevity and clarity - Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams - Strong understanding of conversational AI and live chat support, with a passion for delivering exceptional customer experiences - Strong technical expertise, including AI, machine learning, and data science - Strong understanding of agile development methodologies and principles - Experience working in a fast-paced, dynamic environment, with a focus on innovation and continuous improvement **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees, with a focus on providing opportunities for learning and professional growth. As a Product Manager, you will have the opportunity to work with cross-functional teams, including product, engineering, and design, to deliver exceptional customer experiences. You will also have access to a range of training and development programs, including: - Product management training and development programs - Conversational AI and live chat support training and development programs - Agile development methodologies and principles training and development programs - Technical expertise training and development programs, including AI, machine learning, and data science - Leadership development programs, including mentorship and coaching **Work Environment and Company Culture** arenaflex is a dynamic and innovative company, with a focus on delivering exceptional customer experiences through cutting-edge technology and expertise. Our company culture is built on a foundation of collaboration, innovation, and continuous improvement, with a focus on providing a supportive and inclusive work environment. As a Product Manager, you will have the opportunity to work with a talented and diverse team, with a focus on delivering exceptional customer experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: - Base salary: $20-30/hour - Bonus structure: 10-20% of base salary - Benefits: comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off - Perks: flexible work arrangements, including remote work options, and a range of employee benefits and programs - Professional development opportunities: training and development programs, including product management, conversational AI and live chat support, agile development methodologies and principles, and technical expertise **How to Apply** If you are passionate about delivering exceptional customer experiences, have a strong understanding of conversational AI and live chat support, and are eager to join a dynamic and innovative team, we encourage you to apply. Please submit your resume and a cover letter, outlining your experience and qualifications for the Product Manager role. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, including women, minorities, and individuals with disabilities. Apply for this job