**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we invite you to join blithequark's Talk Abilities group as a Partner Product Manager. In this role, you will play a critical part in shaping the future of conversational AI and live chat support, working closely with cross-functional teams to develop and implement cutting-edge solutions that delight our customers. **About blithequark's Talk Abilities Group** At blithequark, we are revolutionizing the way we interact with our customers through the power of conversational AI. Our Talk Abilities group is at the forefront of this innovation, leveraging emerging technologies to create hyper-personalized experiences that exceed our customers' expectations. As a Partner Product Manager, you will be part of a dynamic team that is passionate about pushing the boundaries of what is possible in conversational AI and live chat support. **Job Responsibilities** As a Partner Product Manager, you will be responsible for leading the development and implementation of conversational AI and live chat support solutions that meet the evolving needs of our customers. Your key responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift * Influencing customer data, conversational analysis, industry trends, and technical expertise to evaluate the performance of existing solutions and develop future capabilities * Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value * Supporting the definition and development of the product strategy, roadmap, and release plan, as well as customer experience **Requirements** To succeed in this role, you will need to possess the following qualifications and skills: * Bachelor's degree in business, computer science, software engineering, or a related field * Strong interest in understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and a bias towards action * Passion for delivering exceptional products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as evidenced by your ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices * Commitment to: + Mental Inquisitiveness: You ask why, you investigate, and you're not afraid to share your thoughts. You're comfortable with ambiguity, eager to learn, and a seeker of new challenges. + Significant Communication: You can convey complex ideas clearly, regardless of your audience. + Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate obstacles and stay focused on your objectives. + Student: You have a desire to learn new things or new technologies, while showing humility when it's time to ask for help. **What We Offer** At blithequark, we believe in supporting our partners and their families with benefits and programs that promote their overall well-being. This includes: * Competitive base salaries * Additional incentives * 6% Company Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, life, and disability benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers staffed with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About blithequark** blithequark is an equal opportunity employer and adheres to a culture of inclusivity and respect. We are committed to providing a workplace that is free from discrimination and harassment, where everyone feels valued, respected, and empowered to succeed. **Work Environment and Culture** At blithequark, we believe in creating a work environment that is flexible, inclusive, and supportive. Our Amex Flex program offers a range of work arrangements, including hybrid and virtual options, to help our partners balance their work and personal lives. We also prioritize diversity, equity, and inclusion, and are committed to creating a workplace culture that reflects these values. **How to Apply** If you are a motivated and innovative product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply for this job