**Experienced Full Stack Product Manager – Customer Service Platform Development at blithequark**

Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for wearing multiple hats? If so, we're excited to announce an incredible opportunity to join blithequark's Customer Service organization as a Product Manager. **About blithequark** blithequark is a leading entertainment services company with a global presence, serving over 278 million paid memberships in over 190 countries. Our mission is to provide unparalleled entertainment experiences to our members, and we're committed to delivering the best in class enterprise platform experience that enables our customer service team to provide great customer experiences. **The Role** As a Product Manager on our Customer Service team, you'll play a critical role in shaping the future of our member management enterprise platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a world-class experience for our members and support agents. **Responsibilities** * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate a roadmap. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly. * Expand product management responsibility to other tools as business needs present. * Embody the unique blithequark culture. **What We're Looking For** * 5+ years of experience in product management for consumer or internal-facing products. * A deep understanding of Customer Service business and contact center business. * Prior experience working with member management products, whether third-party or in-house build. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Compensation and Benefits** * Our compensation structure consists solely of an annual salary, with a range of $160,000 - $390,000. * You choose each year how much of your compensation you want in salary versus stock options. * Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. * Full-time salaried employees are immediately entitled to flexible time off. **Work Environment and Culture** * We're a unique culture and environment that values diversity, inclusivity, and collaboration. * We approach diversity and inclusion seriously and thoughtfully, recognizing that diversity of thought and background builds stronger teams. * We're an equal-opportunity employer and celebrate diversity, with a commitment to creating a workplace that's welcoming and inclusive for all. **How to Apply** If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Job Openings** This job is open for no less than 7 days and will be removed when the position is filled. We're excited to welcome the right candidate to our team and look forward to hearing from you! Apply for this job