**Experienced Full Stack Sales Support and Services Manager – Disney Customer Support Remote Jobs**

**Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek an exceptional Sales Support and Services Manager to lead our Disney Vacation Club (DVC) team. As a key member of our remote customer support team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and fostering a positive work environment.** **About arenaflex** arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our mission is to provide unparalleled entertainment experiences that inspire and delight audiences around the world. With a diverse portfolio of brands, including Disney, Pixar, Marvel, and Star Wars, we are committed to delivering exceptional content, products, and services that exceed our customers' expectations. **Job Summary** We are seeking an experienced Sales Support and Services Manager to lead our DVC team, providing strategic direction, mentorship, and guidance to our Cast Members. As a key member of our remote customer support team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment. If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Lead and mentor a team of Cast Members, providing guidance and support to ensure exceptional customer experiences and sales growth. * Develop and implement strategies to improve customer satisfaction, drive sales growth, and enhance the overall visitor experience. * Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements. * Oversee the management of DVC's presence on Disney Cruise Line, including transportation coordination, visitor communication, and integration with the cruise line's operations. * Regulate virtual event productions, ensuring seamless communication and integration of virtual sales activities, while streamlining the use of technology for training and development purposes. * Ensure that the necessary infrastructure, both physical and technical, is established to support sales activities across different areas. * Collaborate with production teams to create compelling marketing materials that support sales efforts and enhance the visitor experience. * Develop and implement training programs to enhance Cast Member skills and knowledge, driving improvements in customer satisfaction and sales growth. * Analyze sales data and customer feedback to identify trends and opportunities for improvement, making data-driven decisions to drive business growth. **Essential Capabilities** * 2+ years of experience supporting outreach group tasks, with a proven track record of driving sales growth and improving customer satisfaction. * Understanding of the sales cycle, including customer engagement and conversion processes. * Familiarity with work and evaluating functionality essential for managing operational assets. * Ability to identify, develop, and invest in team members' skills to promote engagement, collaboration, and overall job satisfaction. * Leadership and direction of Cast Member performance and driving operational improvements. * Commitment to diversity and fostering a comprehensive work environment. * Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes. * Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment. * Ability to work with presentations before groups. * High-level proficiency in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint. * Availability to travel and work on Disney Cruise Line. * Ability to be flexible with work schedule, including evenings, weekends, and holidays. **Preferred Capabilities** * 2+ years of experience as a Visitor Experience Manager. * Knowledge of Walt Disney World strategies and techniques. * Labor force management experience. * Experience with continuous improvement processes. * Experience in really managing vendor relationships. * Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs. * Experience with IT systems to plan virtual show meetings. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to enhance your skills and knowledge, driving improvements in customer satisfaction and sales growth. * Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements. * Participate in continuous improvement processes to drive business growth and innovation. * Opportunities for career advancement and professional growth within arenaflex. **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. * Our remote customer support team is dedicated to delivering exceptional customer experiences and driving sales growth. * arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Compensation, Perks, and Benefits** * Competitive salary of $25/hour. * Comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career advancement and professional growth within arenaflex. * Flexible work schedule, including evenings, weekends, and holidays. * Access to arenaflex's comprehensive training program to enhance your skills and knowledge. **How to Apply** If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Us** For more information about this opportunity, please contact our HR department at [insert contact information]. Apply for this job