Experienced Full Stack Senior Product Support Specialist – Client Success & Innovation at Blithequark

Join the Blithequark Team: Where Innovation Meets Client Success Blithequark is a pioneering company that's revolutionizing the way businesses interact with their clients. We're on a mission to create a world-class client experience, and we're looking for talented individuals like you to join our team. As a Senior Product Support Specialist at Blithequark, you'll be at the forefront of client success, driving innovation, and delivering exceptional results. About Us At Blithequark, we're passionate about empowering businesses to succeed. Our company values are built around being Client Fixated, Be a Pioneer, Zero Show, and Relax. We believe that by putting our clients at the center of everything we do, we can create a truly exceptional experience that sets us apart from the competition. Job Summary We're seeking a highly skilled and motivated Senior Product Support Specialist to join our client support team. As a Senior Product Support Specialist, you'll work closely with our clients to address how-to questions, resolve issues, and provide expert guidance on our platform. You'll be a key player in delivering a "human-first" experience that exceeds our clients' expectations. Key Responsibilities: Collaborate with clients to respond to how-to questions and resolve issues on our platform Deliver a "human-first" experience through voice and written interactions across chat, email, phone, and our proprietary tools Become a subject matter expert on our products, both from a technical and client use-case perspective Proactively seek opportunities to help clients maximize their value from our platform, identifying better ways to work smarter and delight clients Partner with leadership to increase organizational efficiencies, sharing feedback and insights to help the team work more effectively while driving client value higher Collaborate with peer teams (Sales, Onboarding, Account Management, Maintenance, etc.) to increase client engagement and contribute to long-term client retention What We Look for in a Candidate: Essential Qualifications: Bachelor's degree in a relevant field 2+ years of experience providing SaaS client support to businesses with a proven track record of impacting client success Demonstrated experience supporting multiple online software or SaaS products or IT experience Experience building best practices focused on support quality and efficiencies, potentially as an Subject Matter Expert (SME), Mentor, or Leader Ability to adapt to working independently and through uncertainty while contributing to a dynamic environment Excellent communication and prioritization skills, with the ability to focus on high-impact tasks Preferred Qualifications: Familiarity with fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript) Experience working with multiple support systems (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio) What We Offer: Compensation and Benefits: $25/hour salary 401k Retirement plan Comprehensive medical, dental, vision, and parental leave benefits Open and transparent culture Opportunities for career growth and advancement On-site gym at our HQ with local professional trainers Bi-weekly free lunch nearby in the office, monthly Blithequark credit for remote employees Unlimited PTO (with flexible scheduling and collaboration with your manager and team) Why Join Blithequark? At Blithequark, we're committed to creating a work environment that's dynamic, supportive, and innovative. We believe in empowering our team members to grow and develop their skills, and we offer a range of benefits and perks to support their well-being and success. Our Culture: Collaborative and dynamic work environment Opportunities for professional growth and development Flexible work arrangements, including remote work options Recognition and rewards for outstanding performance How to Apply: If you're a motivated and client-focused individual who's passionate about delivering exceptional results, we want to hear from you! Apply now to join our team and become a part of the Blithequark family. Don't miss this opportunity to be part of a pioneering company that's shaping the future of client success. Apply today! Apply for this job