**Experienced Full Stack Service Representative – Automotive Appointment and Customer Experience Expert**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the team at blithequark as a Remote Automotive Service Department Appointment and Customer Experience Expert. As a key member of our Service Business Development Department, you will play a vital role in driving customer satisfaction, appointment scheduling, and business growth. **About blithequark** At blithequark, we pride ourselves on being a family-owned and operated organization that values our employees above all else. We believe that our team members are the backbone of our success, and we strive to create a work environment that is supportive, inclusive, and empowering. As a remote employee, you will enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. **Job Responsibilities** As a Remote Automotive Service Department Appointment and Customer Experience Expert, your key responsibilities will include: * Understanding and implementing all inbound and outbound calling strategies to ensure seamless customer interactions * Taking all overflow inbound service calls to ensure that all calls are answered in a timely manner, providing a world-class experience to our customers * Assisting customers with appointment scheduling, ensuring that their needs are met and exceeded * Collaborating with Service Managers to ensure a cohesive customer experience, from initial contact to post-service follow-up * Maintaining a working knowledge of dealership systems and technologies, including marketing campaigns and manufacturer updates * Providing exceptional customer service, resolving issues promptly, and escalating concerns to management as needed **Essential Qualifications** To succeed in this role, you will need to possess the following essential qualifications: * Proficiency in phone and computer systems, with excellent communication and interpersonal skills * A professional and polite demeanor, with a friendly and outgoing personality * The ability to provide a world-class experience to our customers, with a focus on building strong relationships and trust * Call Center and Appointment Setting experience, with a proven track record of success * Organizational, detailed, and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Strong team player with a collaborative mindset, able to work effectively with colleagues and stakeholders to achieve common goals * Bilingual skills are a strong plus, but not required **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Knowledge of dealership systems and technologies, including marketing campaigns and manufacturer updates * Familiarity with customer relationship management (CRM) software and other sales and marketing tools * Experience working with diverse customer populations, including those with varying communication styles and needs **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Remote Automotive Service Department Appointment and Customer Experience Expert, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced colleagues and leaders * Opportunities for advancement and career growth, with a clear path for progression * A supportive and inclusive work environment that values diversity, equity, and inclusion **Work Environment and Company Culture** As a remote employee, you will enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on the values of: * Family: We treat our employees like family, providing a supportive and inclusive work environment that values diversity, equity, and inclusion. * Excellence: We strive for excellence in everything we do, from customer service to business operations. * Innovation: We encourage creativity and innovation, with a focus on continuous improvement and growth. * Integrity: We operate with integrity, honesty, and transparency, building trust with our customers, colleagues, and stakeholders. **Compensation, Perks, and Benefits** As a Remote Automotive Service Department Appointment and Customer Experience Expert, you will receive a competitive salary package, commensurate with experience, including: * A base salary of $15.00 per hour, with the opportunity to earn up to an additional $10.00 per hour in bonuses * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan, with company matching * Paid time off, including vacation and sick leave * Opportunities for professional development and career growth **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to submit your application today. Please include your resume, a cover letter outlining your qualifications and experience, and any relevant certifications or references. Don't miss this opportunity to join the team at blithequark and take your career to the next level. Apply now and become a part of our dynamic and collaborative team! Apply for this job