**Experienced Full Stack Sleep Therapy Customer Service Representative – Home Medical Equipment Resupply and Support**

At arenaflex, we're dedicated to empowering patients to manage their health and treatment at home, providing them with the tools and support they need to lead a more comfortable and productive life. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're committed to delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. **Join arenaflex's Mission to Revolutionize Home Healthcare** We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll play a vital role in serving the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. If you're passionate about delivering exceptional customer service, have a strong background in customer-facing roles, and are eager to make a difference in the lives of our patients, we encourage you to apply. **Overview and Responsibilities** **Summary** As a Sleep Therapy Inbound Customer Service Representative, you'll be the first point of contact for CPAP resupply customers, providing them with accurate information, support, and guidance on various mask interfaces and basic mask fit issues. Your primary responsibilities will include: * New order intake, ensuring accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning, and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders **Essential Duties and Responsibilities** * Acts as a patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by arenaflex * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Education and/or Experience: + High school diploma or GED equivalent + One to three years of related prior work experience in a team-oriented environment + Strong customer service background * Skills, Knowledge, and Abilities: + Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of instructions in a variety of communication mediums + Knowledge of billing reimbursement and insurance policies and requirements preferred + Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) + Knowledge of medical billing practices preferred + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team **Physical Demands** * Lift minimum of 10lbs * Prompt and regular attendance is required * Requires close vision to small print on computer and/or paperwork * Requires sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications including but not limited to Word, Excel (spreadsheets), etc. * Office equipment; fax machine, copier, printer, phone, and computer **Benefits and Perks** * Competitive pay starting at $15.50 per hour * Monthly Bonus program opportunity with Potential Unlimited Earnings * Mon-Fri 8:30am-5pm schedule with the option to work from home after successful completion of in-office training and meeting expectations with management approval * Comprehensive benefits package, including: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. If you're passionate about delivering exceptional customer service, have a strong background in customer-facing roles, and are eager to make a difference in the lives of our patients, we encourage you to apply. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **How to Apply** If you're ready to join a dynamic team that's dedicated to revolutionizing home healthcare, submit your resume today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. Apply Job! Apply for this job