Experienced Full Stack Social Media Customer Support Representative – Remote Work Opportunity with blithequark

Join the Magic of blithequark: Where Customer Delight Meets Social Media Savvy Welcome to blithequark, a global entertainment leader that brings joy and wonder to millions of people worldwide. As a pioneer in the industry, blithequark is dedicated to creating enchanting experiences that leave a lasting impact. We're on the hunt for a talented Social Media Customer Support Representative to join our dynamic team from the comfort of your own home. If you're passionate about delivering exceptional customer experiences, have a knack for social media, and thrive in a fast-paced remote environment, we want to hear from you! About blithequark blithequark is a global entertainment giant that captivates audiences with its diverse array of beloved characters, stories, and experiences. With a rich history and a commitment to innovation, we're constantly pushing the boundaries of what's possible. Our mission is to create unforgettable memories for millions around the world, and we're looking for talented individuals like you to help us achieve it. Job Summary As a Social Media Customer Support Representative at blithequark, you'll be the face of our company on social media platforms, engaging with customers, addressing their concerns, and providing top-notch support. You'll be part of a team that's dedicated to creating magical experiences and delivering exceptional customer service. If you're a people person, a social media enthusiast, and a problem-solver, this is the perfect opportunity for you to shine. Key Responsibilities Customer Engagement: Respond to customer inquiries, concerns, and feedback across various social media platforms, including Facebook, Twitter, Instagram, and more. Positive Online Reputation: Provide prompt and friendly responses that maintain blithequark's positive online reputation and uphold our brand values. Collaboration: Work closely with internal teams to resolve customer issues effectively and efficiently. Product Knowledge: Stay informed about blithequark's products, services, and promotions to provide accurate information and support to customers. Social Media Trends: Monitor social media trends and proactively address potential customer issues before they escalate. Performance Metrics: Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores. Essential Qualifications Exceptional Communication Skills: Written and verbal communication skills are essential for this role. You should be able to communicate clearly, concisely, and effectively with customers and internal teams. Social Media Proficiency: You should be proficient in using social media platforms, including Facebook, Twitter, Instagram, and more. Customer Focus: A customer-focused mindset is critical for this role. You should be able to empathize with customers, resolve their concerns, and provide solutions that meet their needs. Problem-Solving Skills: Strong problem-solving skills are essential for resolving customer issues effectively and efficiently. Time Management: You should have excellent time management skills to handle multiple customer interactions simultaneously and meet performance metrics. Flexibility: Flexibility is key in a remote work environment. You should be able to adapt to changing priorities, workflows, and technologies. Preferred Qualifications Previous Customer Service Experience: Previous customer service experience is a plus. If you have experience working in customer-facing roles, it's highly valued. Social Media Experience: Experience working with social media platforms, including content creation, engagement, and analytics, is preferred. Multitasking: The ability to multitask and handle multiple customer interactions simultaneously is highly valued. What We Offer At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Here are some of the benefits and perks we offer: Competitive Compensation: We offer competitive compensation packages that reflect your skills, experience, and performance. Comprehensive Benefits: We provide comprehensive benefits, including health insurance, retirement plans, and paid time off. Remote Work Opportunity: We offer a remote work opportunity that allows you to work from the comfort of your own home. Career Growth: We're committed to helping you grow your career and develop your skills. We offer training programs, mentorship opportunities, and career advancement paths. Diverse and Inclusive Culture: We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued. How to Apply If you're passionate about creating magical experiences and possess the skills to excel in a dynamic remote environment, we invite you to join our team. To apply, please submit your resume and a cover letter detailing your relevant experience. We can't wait to hear from you! Apply Now Equal Opportunity Employer blithequark is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued. Apply for this job