**Experienced Full Stack Social Media Customer Support Specialist – Remote Work Opportunity at blithequark**

**Introduction** Are you passionate about delivering exceptional customer experiences and creating magical moments for fans and customers alike? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our Social Media Customer Support team at blithequark, where you'll have the opportunity to work from home and make a lasting impact on our customers' lives. **About blithequark** blithequark is a global leader in entertainment, media, and consumer products, known for its rich legacy of innovation, creativity, and customer satisfaction. With a diverse portfolio of iconic brands, including Disney, Pixar, Marvel, Star Wars, and more, we're committed to delivering unparalleled experiences that captivate audiences worldwide. Our Social Media Customer Support team is at the forefront of this mission, providing timely, empathetic, and professional support to our customers across various social media platforms. **Job Summary** We're seeking a highly motivated and customer-focused individual to join our Social Media Customer Support team as a Full Stack Social Media Customer Support Specialist. This remote position offers the opportunity to work from home, providing exceptional support and assistance to blithequark's customers through various social media platforms. You'll engage with fans and customers in a positive, friendly, and efficient manner, ensuring their experience with blithequark is nothing short of magical. **Key Responsibilities** As a Full Stack Social Media Customer Support Specialist, you'll be responsible for: * Monitoring, responding to, and engaging with customer inquiries across various social media platforms, including Facebook, Twitter, Instagram, and others. * Addressing customer concerns and queries in a timely, empathetic, and professional manner, ensuring a positive customer experience. * Identifying and resolving issues or complaints by offering solutions that align with blithequark's customer service policies and values. * Collaborating with other team members to share insights and trends in customer feedback, helping improve blithequark's social media strategy. * Providing personalized and efficient solutions to customer service requests related to blithequark's products and services. * Escalating unresolved issues to the appropriate department or management. * Maintaining accurate records of customer interactions, feedback, and resolutions. * Staying informed about blithequark's new offerings, events, and promotions to provide accurate information to customers. **Required Skills and Qualifications** To succeed in this role, you'll need: * Proven experience in customer service, particularly in social media or digital platforms. * Strong written and verbal communication skills. * Ability to handle customer inquiries with a positive, solution-oriented mindset. * Exceptional problem-solving skills and the ability to think quickly under pressure. * Experience using social media platforms and tools for customer service. * High level of emotional intelligence and ability to empathize with customers. * Ability to work independently and as part of a team. * Basic knowledge of blithequark's brand and values is an asset. * Strong multitasking skills and attention to detail. **Experience** We're looking for candidates with: * Minimum of 1-2 years in a customer service role, preferably in social media or digital customer support. * Experience working remotely is a plus. * Familiarity with CRM tools and social media management platforms is preferred. **Working Hours** As a remote employee, you'll have the flexibility to work from home and manage your schedule to meet the needs of our global customer base. You'll be expected to work: * Full-time remote position. * Flexible work hours, with potential for weekend shifts based on business needs. * Occasional evening shifts to accommodate global customer inquiries. **Knowledge, Skills, and Abilities** To excel in this role, you'll need: * Knowledge: A thorough understanding of blithequark's products, services, and brand values. * Skills: Excellent communication and interpersonal skills. Proficiency in social media platforms, basic CRM software, and problem-solving techniques. * Abilities: Ability to handle multiple customer interactions at once while ensuring each customer receives personalized attention. A knack for adapting tone and style to meet different customer needs. **Benefits** As a member of our Social Media Customer Support team, you'll enjoy: * Competitive salary with performance-based incentives. * Flexible remote work environment. * Comprehensive healthcare plans including dental and vision coverage. * 401(k) retirement plan with company match. * Employee discounts on blithequark's products, services, and theme park tickets. * Opportunities for growth and advancement within blithequark. * Paid time off, including vacation days and sick leave. * Access to blithequark's wellness programs and employee assistance services. **Why Join blithequark?** At blithequark, we believe in creating magical experiences for our customers and employees alike. Joining our Social Media Customer Support team means becoming part of a company that values creativity, inclusivity, and customer satisfaction. blithequark is known for its supportive work culture, where you can grow professionally and personally. As part of our team, you'll be helping to bring joy to millions of people around the world while enjoying a dynamic and rewarding work environment. **How to Apply** To apply for this position, please submit your resume along with a cover letter detailing your experience in customer service, specifically in social media or digital platforms. In your cover letter, please highlight your passion for blithequark and how you can contribute to maintaining the company's high standards of customer service. We look forward to learning how you can make a magical impact on our team. Apply for this job