Experienced Full Stack Software Engineer – Community Support Platform Development and Customer Support Specialist

Introduction to arenaflex arenaflex is a pioneering force in the private industry, dedicated to empowering global community support through cutting-edge technology, innovative design, and strategic solutions. As a leader in its field, arenaflex is committed to fostering a culture of inclusivity, diversity, and creativity, where talented individuals can thrive and make a meaningful impact. Our mission is to provide top-notch support to our clients, frontline specialists, and operations teams, driving the core business forward with passion and excellence. About the Role We are seeking an exceptional Staff Software Engineer to join our Community Support Platform (CSP) team, specifically within the Safety and Host Efficiency group. As a key member of this team, you will play a vital role in driving critical improvements to specialist workflows and tooling through AI and automation. Your expertise will help shape the technical vision and deliver scalable, efficient solutions that enhance specialist productivity and elevate the overall customer experience. Key Responsibilities Collaborate cross-functionally with product, design, and engineering partners to execute on product and business strategy, building novel products and features that drive business growth Lead, drive, and contribute to the full development cycle: technical design, development, testing, experimentation, analysis, and launch, ensuring seamless execution and high-quality results Mentor and guide engineers, both within and outside your immediate team, in developing technical solutions that meet business needs and exceed customer expectations Foster a culture of technical excellence, from design to code review, and production operations, promoting best practices and continuous improvement Develop and maintain strong relationships with stakeholders across engineering, product, and design teams, ensuring effective communication and collaboration Essential Qualifications 9+ years of relevant programming development experience in a fast-paced tech environment, with a strong focus on backend systems in large-scale service-oriented architectures Experience with frontend or full-stack development, and a willingness to adapt to new technologies and frameworks Excellent communication and interpersonal skills, with the ability to work effectively in a team and with groups across the engineering, product, and design organizations Passion for efficiency, availability, technical quality, and system quality, with a drive to continuously improve and optimize systems and processes Bachelor's or Master's/PhD degree in Computer Science or equivalent experience, with a strong foundation in software engineering principles and practices Preferred Qualifications Experience with AI and automation technologies, and a strong understanding of their applications in driving business efficiency and customer satisfaction Knowledge of cloud-based technologies and scalable system design, with a focus on high availability and low latency Strong leadership and mentoring skills, with experience in guiding engineers and promoting a culture of technical excellence Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions Strong collaboration and communication skills, with experience working with cross-functional teams and stakeholders Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Staff Software Engineer, you will have access to a wide range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. You will be part of a dynamic and innovative team, working on cutting-edge technologies and solving complex technical challenges. Our goal is to provide a supportive and inclusive environment that fosters creativity, innovation, and excellence, and helps you achieve your full potential. Work Environment and Company Culture arenaflex is a remote-friendly company, with a strong focus on work-life balance and flexibility. Our team is distributed across the US, and we offer a range of benefits and perks to support your well-being and productivity. Our company culture is built on values of inclusivity, diversity, and creativity, and we strive to create a workplace that is welcoming, supportive, and empowering. We believe in the importance of community and connection, and offer regular opportunities for team-building, socialization, and networking. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a salary range of $35-40 per year, depending on experience and qualifications. We also offer a range of benefits and perks, including health insurance, retirement savings, and paid time off. Our employees are eligible for bonus, stock options, and other incentives, and we offer a range of programs and initiatives to support your well-being and career growth. Conclusion If you are a motivated and talented software engineer, looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity at arenaflex. As a Staff Software Engineer, you will be part of a dynamic and innovative team, working on cutting-edge technologies and solving complex technical challenges. You will have the opportunity to make a meaningful impact on our business and our customers, and to contribute to the development of a world-class community support platform. Don't miss this chance to join our team and help shape the future of community support and customer experience. Apply for this job