**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development**

Are you a highly skilled and motivated individual looking to join a dynamic and innovative team? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex technical issues? Look no further than arenaflex, a leading retail company that values its employees and strives to create a family-like atmosphere where everyone can thrive and succeed. As a Software Support Analyst at arenaflex, you will play a critical role in ensuring the smooth operation of our web and cloud applications, providing top-notch support to our customers, and collaborating with cross-functional teams to drive business growth and innovation. If you're a problem-solver with a passion for technology and a commitment to excellence, we want to hear from you. **About arenaflex** arenaflex is a global retail leader with a presence in 14 countries, offering a unique shopping experience that combines quality products with exceptional customer service. Our company culture is built on a foundation of mutual respect, open communication, and a shared commitment to excellence. We're proud to be recognized as one of the best places to work, with a reputation for fostering a positive and inclusive work environment. **Job Summary** As a Software Support Analyst at arenaflex, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth and innovation. You will work closely with our IT team to identify and resolve technical issues, develop and implement solutions, and ensure the smooth operation of our web and cloud applications. **Key Responsibilities** * Recognize and resolve technical issues, often anticipating problems before they occur or before they escalate * Manage incidents and projects by identifying, tracking, and driving technical issues to a timely resolution * Record, document, and maintain current processes and procedures * Support the lifecycle of systems and related components from development to retirement * Present, work with, and perform quality assurance testing on supported systems * Create, use, and maintain tools and content to automate processes, generate reports, and address technical issues * Lead or participate in project/partner meetings as they relate to defining and communicating deployment and support requirements, report needs, and expectations, analyzing and determining alternative delivery methods, and creating project schedules and quotes * Provide guidance and direction to clients, teams, and other support personnel regarding daily activities, project initiatives, deployment activities, and technical issues * Conduct in-depth analysis to increase system performance, quality, and efficiency * Develop and maintain effective relationships with the business and IT teams * Identify opportunities for streamlining, increasing efficiency through continuous process improvement * Develop and follow arenaflex's IT policies, processes, procedures, or administrative principles * Work on Client Story to fix code as small improvement requests to resolve frequently occurring issues * Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts * Investigate a variety of Java-based Miniature help applications for reported Occurrence/issues * Support solutions for determinations on time, within budget, and with an impeccable level of quality and accuracy to specification * Plan and present detailed functional and technical specifications that support useful requirements * Plan and clearly convey top-tier strategies by which Costco Strategies initiatives can effectively leverage the enhancements created * Collaborate with other designers, projects, Product Owners, and Business Requirements Investigators to ensure that the technical solution offers scale and supports business needs * Develop and maintain documentation standards * Provide end-user communication for critical issues like support delays/disturbances with ETAs * Perform daily system and application health checks to ensure the smooth operation of the application * Ensure a high level of responsiveness by assessing and appropriately responding to support tickets colleagues * Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to Functional and reporting usage in our Costco Coordinated factors field activities * Develop and maintain process documentation and contribute to the advancement of departmental standards * Develop solutions to resolve the underlying detailed issues from colleagues * Assess and provide recommendations on long-term software changes to resolve issues * Track and educate colleagues regarding the status of their support tickets in real-time and immediately resolve issues * Develop and maintain relationships with IS Administration Workstation and other IS groups to ensure quality support and service * Meet or exceed performance metrics related to efficiency and quality * Develop documentation for other support groups for them to resolve issues * Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis * Report any instances of Client dissatisfaction to the proper Administration resource * Adhere to security management practices, as well as promote established security standards * Understand and adhere to the arenaflex Statement of Purpose and Code of Conduct **Requirements** * Experience working with small improvement requests to resolve continuous issues * Proficient in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts * Knowledge of a variety of Java-based Miniature help applications to investigate issues * Investigating experience with application programming suites * Ability to comprehend and investigate T-SQL script * Ability to comprehend business cycles and work with project partners to assist in navigating through an issue to understand the root cause * Excellent customer service skills and exceptional phone behavior * Strong interpersonal skills and able to work effectively with all levels of the business and IS * Demonstrated strong organizational characteristics in resolving issues quickly * Reliable, honest, and have a passion for excellence * Conscientious and have strong critical thinking skills, with the ability to analyze what is happening for potential future issues * Imaginative, innovative, and highly responsive with a strong desire to get started * Self-motivated and able to work independently, with minimal management * Ability to remain calm under pressure and time pressures * Flexibility to accommodate on-call support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs **Preferred Qualifications** * Experience with Korber/Highjump or potentially Descartes Course Planning is an asset **What We Offer** * A comprehensive package of benefits, including paid time off, medical benefits - clinical/dental/vision/portable hearing aid/drug store/conduct health/employee assistance, medical savings account, dependent care assistance plan, short-term and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees * arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or a reasonable accommodation due to a disability during the application or hiring process, please do not hesitate to contact us. **How to Apply** If you're a motivated and talented individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job