**Experienced Full Stack Technical Customer Support Specialist – Web & Cloud Application Development**

Are you a customer service enthusiast with a passion for technology? Do you thrive in fast-paced environments where no two days are the same? If so, we have an exciting opportunity for you to join the dynamic team at blithequark, a cutting-edge security solution provider dedicated to keeping cars safe. **About blithequark** blithequark is a pioneering company that has revolutionized the car security industry with its innovative smart security device, Carlock. Since its inception in 2014, blithequark has grown from a small startup to a thriving business with over 20,000 satisfied customers worldwide. Our commitment to providing exceptional customer service, coupled with our dedication to clear goals, efficiency, positivity, and professionalism, has enabled us to achieve remarkable success. With a strong presence in the United States (60%) and the European Union (40%), we continue to expand our reach and impact. **Our Team** Our team at blithequark is comprised of talented individuals who share a common vision: to provide top-notch security solutions to car owners. Our CEO drives our vision and investor relations, while our lead developer oversees our website and development projects. Our senior developer handles coding, and our Head of Office manages day-to-day operations. We also have a warehouse worker responsible for packing and shipping, a customer support specialist, and a social media expert who enhances our online presence. Our team is built on a foundation of clear goals, efficiency, positivity, and professionalism, and we seek like-minded individuals to join our ranks. **The Role** As an Experienced Full Stack Technical Customer Support Specialist, you will play a pivotal role in delivering exceptional customer service to our valued clients. Your responsibilities will include: * Collaborating with the customer support team to address customer inquiries and resolve issues promptly * Identifying opportunities to improve our support processes and ensure a high level of customer satisfaction * Seeking ways to optimize our customer support across various channels, primarily Zendesk and email, and adapting based on feedback * Understanding customer pain points and offering solutions that meet their needs while adhering to company policies * Working with other team members to enhance our overall customer service **Working Hours** During the initial onboarding and training period, you will work between 9am-4pm CEST. Afterward, regular working hours will be from 8pm to midnight CEST, Sunday to Thursday. **Requirements** To excel in this role, you will need: * 2-4 years of customer service experience * Strong English skills for clear and effective communication * Technical proficiency * Proficiency in Google Docs and Google Sheets * Familiarity with the Zendesk support platform **Ideal Candidate** We are looking for an exceptional individual who possesses: * Excellent communication skills * Empathy and understanding of customer needs * A willingness to learn and grow * Self-motivation and a positive attitude * Humility and a collaborative spirit **What's in it for you?** * Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role.* * Global Work Flexibility: Work remotely from anywhere in the world * Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals **The Hiring Process** The hiring process for this position will include the following steps: * Completing the application form on JobRack * Recording a short video introduction of yourself * If shortlisted, completing test tasks * Attending video interviews to discuss your previous experience and the new role in more detail **Why Choose blithequark?** At blithequark, we value our team members and provide a supportive environment where you can grow and learn. Our CEO works closely with each team member to ensure they are leveraging their strengths. We believe in guiding our team while allowing them the freedom to excel in their roles. If you want to join a team where your contributions are valued, where you can grow and learn, and where you'll make a real difference in car security, blithequark is the place for you. **Apply Now** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application through JobRack, and we will review, filter, screen, and test candidates in line with our requirements. We look forward to hearing from you! Key Responsibilities Collaborate with the customer support team to address customer inquiries and resolve issues promptly Identify opportunities to improve our support processes and ensure a high level of customer satisfaction Seek ways to optimize our customer support across various channels, primarily Zendesk and email, and adapt based on feedback Understand customer pain points and offer solutions that meet their needs while adhering to company policies Work with other team members to enhance our overall customer service Requirements 2-4 years of customer service experience Strong English skills for clear and effective communication Technical proficiency Proficiency in Google Docs and Google Sheets Familiarity with the Zendesk support platform Ideal Candidate Excellent communication skills Empathy and understanding of customer needs A willingness to learn and grow Self-motivation and a positive attitude Humility and a collaborative spirit What's in it for you? Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role. Global Work Flexibility: Work remotely from anywhere in the world Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals The Hiring Process Completing the application form on JobRack Recording a short video introduction of yourself If shortlisted, completing test tasks Attending video interviews to discuss your previous experience and the new role in more detail Apply for this job