**Experienced Full Stack Technical Support / Customer Service Representative (Remote) - Arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join Arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a key member of our global team, you'll have the opportunity to make a real impact on our customers' lives while growing your skills and career in a supportive, inclusive culture. **About Arenaflex** Arenaflex is a forward-thinking global organization that puts people at the heart of everything we do. We're a company that's passionate about innovation, customer experience, and employee growth. Our mission is to empower our teams to be game-changers, driving business success through exceptional customer experiences and tech-powered innovation. With a presence in over 70 countries, we're a diverse, inclusive community that celebrates our differences and fosters a sense of belonging. **A Career Powered by You** As a Technical Support / Customer Service Representative at Arenaflex, you'll join a team of talented individuals who are passionate about delivering outstanding customer service experiences. You'll work from home, interacting with customers via inbound/outbound calls and/or the internet, providing support and resolution for routine problems and questions related to our clients' products and services. With a focus on building strong customer relationships, you'll be an amazing problem-solver, maintaining broad knowledge of client products and services, and delivering expert customer experiences with a smile. **Career Growth and Personal Development** At Arenaflex, we're committed to investing in our people, providing a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a strong focus on career growth and personal development, you'll have the opportunity to: * Develop new skills and expertise through our comprehensive training programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with a diverse team of experts from around the world * Enjoy a range of benefits and perks that support your well-being and success **What You'll Do in This Role** As a Technical Support / Customer Service Representative, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Maintaining broad knowledge of client products and services, including smartphones, tablets, computers, and wearables * Offering additional products and/or services to customers * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** As a Technical Support / Customer Service Representative at Arenaflex, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Arenaflex their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** Arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **Reasonable Accommodation:** To request a reasonable accommodation, please click here. **Affirmative Action Plan:** To view the Affirmative Action Plan, please click here. Apply Job! Apply for this job