**Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Technical Support / Customer Service Representative. In this exciting role, you'll have the opportunity to work from home, interact with customers from around the world, and contribute to the growth and success of a forward-thinking global organization. **About blithequark** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that every individual has the potential to make a meaningful impact, and we're dedicated to providing the tools, training, and support needed to help our team members succeed. As a remote Technical Support / Customer Service Representative, you'll be part of a global community that's passionate about delivering exceptional customer experiences and driving business growth through innovation and technology. **Career Growth and Personal Development** We're not just looking for talented individuals – we're looking for game-changers who are passionate about their work and committed to making a difference. As a Technical Support / Customer Service Representative at blithequark, you'll have access to a range of training programs, technologies, and continuing support to help you succeed. Plus, with a strong focus on career growth and development, you'll have the opportunity to advance your career and achieve your goals. **Key Responsibilities** As a Technical Support / Customer Service Representative, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences with a smile **Essential Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **Preferred Qualifications** While not required, the following qualifications are preferred: * Familiarity with iOS and/or MacOS, or comparable technology * Experience with customer relationship management (CRM) software * Knowledge of industry-specific products and services **What's in it for you?** As a Technical Support / Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join our team today!** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative at blithequark, you'll have the chance to make a real difference in the lives of our customers and contribute to the growth and success of a forward-thinking global organization. **Apply now and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."** Benefits * 401(k) * Dental insurance * Employee assistance program * Health insurance * Professional development assistance * Referral program Work Environment * Remote work opportunity * Flexible scheduling * Collaborative team environment * Opportunities for career growth and development How to Apply If you're ready to take the next step in your career and join a dynamic team of professionals, please submit your application, including your direct email address, to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and empowering, and we strive to provide equal opportunities for all employees. Apply for this job