Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift Opportunity with blithequark

Join the blithequark Team as a Technical Support / Customer Service Representative – Remote (Night Shift) blithequark is seeking a highly skilled and customer-focused Technical Support / Customer Service Representative to join our remote team. As a Technical Support / Customer Service Representative, you will work from home and interface with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we want to hear from you! A New Career Powered by You Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? blithequark is a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. We're committed to providing a workplace where our employees can thrive and grow, and we're looking for talented individuals like you to join our team. About blithequark blithequark is a global company that helps the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our team is made up of over 440,000 game-changers from 70+ countries, all united by a shared passion for delivering outstanding customer service experiences. We're proud to be a company that champions our people and invests in their career path and personal development. Career Growth and Personal Development As a Technical Support / Customer Service Representative with blithequark, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our programs are designed to help you grow and develop your skills, and about 80% of our managers and leaders have been promoted from within. We're committed to helping you achieve your career goals and providing you with the support and resources you need to succeed. What You'll Do In This Role As a Technical Support / Customer Service Representative working from home, you will: Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences…with a smile Your Qualifications To be successful in this role, you'll need: Strong focus on building customer relationships 1+ year of customer service experience The ability to work an evening or overnight schedule Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence What Sets blithequark Apart At blithequark, we're committed to providing a workplace that is inclusive, diverse, and supportive. We believe in championing our people and investing in their career path and personal development. Here are just a few of the benefits and perks you can expect as a Technical Support / Customer Service Representative with blithequark: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Why Join blithequark? If you're looking for a new career opportunity that offers growth, development, and a supportive work environment, blithequark is the perfect place for you. We're a company that truly cares about our employees and is committed to helping them achieve their career goals. Here are just a few reasons why you should consider joining our team: We're a global company with a diverse and inclusive culture We offer a range of career growth and personal development opportunities We're committed to providing exceptional customer experiences and tech-powered innovation We have a strong focus on employee engagement and well-being We're a company that champions our people and invests in their career path and personal development How to Apply If you're excited about the opportunity to join blithequark as a Technical Support / Customer Service Representative, we want to hear from you! Please submit your application today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation, please click here . If you wish to review the Affirmative Action Plan, please click here . Apply for this job