Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with Comprehensive Training and Growth Potential

Join the blithequark Team: Where Customer Experience Meets Innovation blithequark is a forward-thinking global organization that has earned numerous awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're on a mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our team is comprised of over 440,000 game-changers from 70+ countries, all united by a shared passion for delivering outstanding customer service experiences. A New Career Powered by You Are you looking for a "work from home" career change with a company that prioritizes people-first culture and genuine sense of belonging? Do you have a passion for providing exceptional customer experiences and resolving technical issues? As a remote Technical Support / Customer Service Representative at blithequark, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" while working from the comfort of your own home. What You Will Do in This Role As a Technical Support / Customer Service Representative working from home, you will: Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences…with a smile Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Career Growth and Personal Development At blithequark, we believe in investing in our game-changers and providing them with the tools and resources needed to succeed. As a Technical Support / Customer Service Representative, you'll have access to: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more What's in It for You As a valued member of the blithequark team, you'll have the opportunity to: Reimagine an all-new career journey and develop "friends for life" Work from the comfort of your own home and enjoy a better work-life balance Be part of a diverse and inclusive team that values and supports each other's success and well-being Contribute to the success of the world's best-known brands and help shape the future of customer experience Take advantage of comprehensive training and development programs to grow your skills and advance your career Our Culture and Values At blithequark, we're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe in: Embracing diversity and promoting equity and inclusion Fostering a culture of transparency, trust, and open communication Empowering employees to take ownership of their work and make decisions Providing opportunities for growth and development Recognizing and rewarding outstanding performance Why Join blithequark? We're a company that prioritizes people-first culture and genuine sense of belonging. We offer: A dynamic and supportive work environment Opportunities for career growth and advancement Comprehensive training and development programs A culture that values diversity, equity, and inclusion A commitment to employee well-being and success How to Apply If you're passionate about delivering exceptional customer experiences and resolving technical issues, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Don't miss this opportunity to join our team and start your new career journey! Apply now and take the first step towards a brighter future. Apply Job! Equal Opportunity Employer blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Request for Reasonable Accommodation To request a reasonable accommodation, please click here . Affirmative Action Plan If you wish to review the Affirmative Action Plan, please click here . Apply for this job