Experienced Full Stack Tier 1 Support Specialist – Remote Customer Service Night Shift with Clinical Communications and Scheduling Solutions

About blithequark blithequark is a pioneering healthcare technology company that offers best-in-class solutions in clinical communications, scheduling, and patient engagement. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. We're featured on the prestigious Inc 5000 list, showcasing our remarkable 88% growth rate over the past three years. As we continue to grow, we're seeking talented professionals like you to join our team and help us revolutionize patient care and clinical workflows. Our Vision and Mission At blithequark, we're dedicated to putting our solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. Our portfolio of customers is growing rapidly, with new ones recognizing the value of our solutions and joining the blithequark family every day. Position Overview We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. As a Tier 1 Support Specialist, you'll be responsible for supporting and delighting our end-users - physicians, nurses, and system administrators. You'll work in a remote environment, providing exceptional customer service and technical support across various shifts, including night shifts. Key Responsibilities: Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their blithequark applications Train end-users on how best to use blithequark's phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of blithequark's end-users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues Who You Are As a Tier 1 Support Specialist at blithequark, you should possess the following qualities: Strong technical aptitude and excellent analytical and troubleshooting skills Excellent written and verbal communication skills, with high customer empathy and exceptional customer service skills Ability to work in a fast-paced environment and successfully prioritize competing tasks Willingness and excitement to work evenings or overnights and/or weekends Access to high-speed internet and ability to start on December 2, 2024 Located within the U.S. (we're currently only looking for candidates in this region) What We Offer At blithequark, we're committed to providing an exceptional work environment and benefits package. Here are some of the perks you can expect: Competitive hourly rate of $19/hour Comprehensive benefits package, effective from your first day of employment, including: Health, Dental, Vision, Life, and Disability Insurance options 401K with match and immediate vesting 17 company holidays, 2 floating holidays, and competitive paid time off policy Remote-first work environment, allowing you to work from the comfort of your own home Internal Advancement Opportunities, providing a clear path for growth and career development Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. Here are some highlights: We're a fast-growing company with a strong mission and vision Our team is passionate about delivering exceptional patient care and clinical workflows We value collaboration, innovation, and customer satisfaction We're committed to providing a supportive and inclusive work environment Career Growth Opportunities and Learning Benefits At blithequark, we're dedicated to helping our team members grow and develop their skills. Here are some opportunities you can expect: Comprehensive onboarding and training program Ongoing learning and development opportunities Mentorship and coaching from experienced professionals Clear career progression paths and opportunities for advancement How to Apply If you're a motivated and customer-focused individual with a passion for clinical communications and scheduling, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and help us revolutionize patient care and clinical workflows. Don't miss out on this chance to be part of a fast-growing company that's making a real difference in the healthcare industry. Apply now and start your journey with blithequark! Apply for this job