Experienced Full-Time Coordinator of the Tutoring Center – Academic Support Services and Student Success

About Northern Essex Community College Northern Essex Community College (NECC) is a vibrant and diverse institution located in the beautiful Merrimack Valley region of northeast Massachusetts. With two campuses in Haverhill and Lawrence, NECC serves approximately 5,000 credit students each semester, offering a wide range of academic programs and support services to help students achieve their goals. As a community college, NECC is committed to providing accessible and affordable education to students from diverse backgrounds, with a focus on student success, equity, and inclusion. About the Position We are seeking an experienced and dynamic Full-Time Coordinator of the Tutoring Center to join our Academic Affairs team at NECC. This is a remote position that offers an immediate start for the right candidate. As a key member of our Student Affairs team, the successful candidate will be responsible for coordinating tutoring activities for all NECC students, including services for students taking classes in-person and online. This is an exciting opportunity for a motivated and organized individual to make a positive impact on student success and contribute to the growth and development of our institution. Responsibilities Coordinate the delivery of in-person tutoring services on both the Haverhill and Lawrence campuses, specifically in areas such as Writing, ESL, and Math. Collaborate with Academic Deans, Program Coordinators, faculty, and other areas of both Academic and Student Affairs to gauge the need for tutoring schedules. Develop schedules and hire appropriate tutoring staff on combined funding sources. Utilize and monitor budget allocations and course schedules when determining tutoring hours for Fall, Spring, and Summer. Maintain a comprehensive list and schedule of all tutors and tutoring schedules for various locations on campus. Maintain and update print and electronic materials for all tutoring schedules on a regular basis. Work with the Administrative Assistant to coordinate print materials, schedules, and various reports. Proactively engage with faculty in the recruitment of peer tutors. Schedule all staff within the Tutoring Centers on two campuses. Train, supervise, and evaluate AFSCME staff who work in the Tutoring Center. Provide guidance and functional supervision to hourly professional MCCC tutors. Provide guidance and supervision to peer tutors. Determine appropriate training for peer tutors and new tutoring staff as needed. Utilize Navigate software to upload individual tutor schedules for appointment scheduling. Run reports from Navigate to monitor and track utilization. Serve as the main point of contact for Thinking Storm on-line tutoring platform; renew contract annually, connect with the vendor when issues arise, receive and log usage reports; authorize additional hours for student usage if cap has been met. Manage and approve timesheets for reporting staff. Conduct regular staff meetings for reporting staff. Provide projected budget and personnel needs. Ensure a welcoming and inclusive environment for all students. Provide data reports as requested. Qualifications To be successful in this role, you will need to possess the following qualifications: A Master's degree in Education or a related discipline. At least two (2) years of demonstrated experience coordinating academic-support services, including hiring, scheduling, training, supervising, and evaluating staff. At least two (2) years coordinating support services. Strong organizational skills and communication skills. Sensitivity to the needs of non-traditional, multi-cultural, educationally disadvantaged, first-generation students. Preferred Qualifications We are particularly interested in candidates who possess the following preferred qualifications: Knowledge of Microsoft Word, Outlook, Excel, and PowerPoint. Content area knowledge in math, writing, science, or ESL. Experience working in a community college environment. Bilingual (Spanish/English). Experience working with and supporting a culturally diverse population. What We Offer We offer a competitive salary range of $64,615 to $69,615 annually, with a complete fringe benefit package, including: Competitive health insurance. Free dental insurance. Basic life insurance. Long-term disability insurance. Paid sick, vacation, and personal leave. Educational benefits for employee/spouse/dependents. Excellent retirement benefits. How to Apply If you are a motivated and organized individual who is passionate about student success and academic support services, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume/CV, through the link below: Equal Opportunity Employer Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. Accommodations Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Apply for this job