Experienced Full-Time Customer Service Support Representative - Patient Customer Service - Remote, 11am-8pm EST (Monday to Friday) - blithequark

Join the blithequark Team: Accelerating Life-Changing Healthcare Breakthroughs At blithequark, we're on a mission to revolutionize healthcare by driving innovation, improving patient outcomes, and enhancing the delivery of care. As a valued member of our team, you'll have the opportunity to make a meaningful impact, develop new skills, and pursue career-advancing opportunities. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking passionate and customer-focused individuals to join our team. About the Role As a Customer Service Support Representative at blithequark, you'll play a critical role in delivering exceptional customer experiences, resolving patient inquiries, and providing solutions to challenging billing issues. If you're a motivated and empathetic individual who is passionate about making a difference, we want to hear from you! Key Responsibilities: Handle 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers, providing timely and effective support. Initiate payment plans for patients with outstanding balances, ensuring flexible and affordable solutions. Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating expertise and efficiency. Maintain performance goals and strive for continuous improvement, ensuring exceptional customer experiences. Become proficient with processes after completing a structured training program, showcasing adaptability and a willingness to learn. Requirements and Qualifications: Essential Qualifications: High School Diploma or equivalent required. Dedicated work-from-home space with a reliable internet connection (at least 50 Mbps download speed). Ability to manage time and tasks independently while maintaining productivity. Excellent communication skills, with the ability to navigate multiple computer screens and applications. Alpha-Numeric data entry proficiency and attention to detail. Preferred Qualifications: Previous medical and/or call center experience. Experience working in a fast-paced environment with multiple priorities. Proficiency in customer relationship management (CRM) software and other relevant tools. Technical Requirements: Internet download speed of at least 50 megabytes per second. No satellite internet. Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port). What We Offer: At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Here are just a few benefits and perks you can expect: Compensation and Benefits: Competitive salary range: $15.25-$21.00 per hour or state/local minimum wage, if higher. Quarterly variable bonus potential. Generous paid time off. Medical, Vision, and Dental Insurance Options. Flexible Spending Accounts. 401(k) and Employee Stock Purchase plans. No Charge Lab Testing. Fitness Reimbursement Program. Career Growth and Development: Opportunities for career advancement and professional growth. Structured training program to ensure success in the role. Collaborative and supportive team environment. Work Environment and Culture: Remote work opportunity with a flexible schedule. Inclusive and diverse work environment that values empathy, respect, and teamwork. Recognition and rewards for outstanding performance. Why Join blithequark? At blithequark, we're passionate about making a difference in the lives of patients and healthcare professionals. By joining our team, you'll have the opportunity to: Make a meaningful impact on patient outcomes and healthcare delivery. Develop new skills and expertise in a supportive and collaborative environment. Be part of a dynamic and innovative team that's shaping the future of healthcare. How to Apply: If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. blithequark is an Equal Opportunity Employer: As an EOE/AA employer, blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all qualified candidates to apply and look forward to hearing from you! Apply for this job