Experienced Full-Time Remote Customer Service Representative – Legal Document Filing Support with blithequark

Join the Nation's Leading Legal Document Filing Service blithequark is revolutionizing the way legal documents are filed across the United States. With over 30 years of experience and a team of 350 professionals spread across multiple offices, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, we are committed to leveraging cutting-edge technology and innovative business processes to stay ahead of the competition. As we continue to grow, we're on the lookout for talented individuals to join our dynamic team and tackle exciting challenges. About This Opportunity We're seeking a highly skilled and customer-focused Customer Service Representative to work remotely on a full-time basis. As a key member of our customer support team, you will be the primary point of contact for our valued customers, addressing their queries, resolving issues, and providing top-notch service. If you're a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply. Job Overview As a Customer Service Representative at blithequark, you will play a critical role in ensuring that our customers receive the best possible support. Your responsibilities will include: Responding to customer support tickets, including answering questions and resolving issues related to existing orders Managing high-volume phone calls to assist customers with existing orders and help new customers place new orders online Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field Documenting issues in Confluence to maintain accurate records and facilitate knowledge sharing across teams Visiting court dockets for information on case filing and occasionally pulling filed papers Performing other job-related duties as assigned to support the team's objectives Essential Qualifications To succeed in this role, you will need: A high school diploma or GED; 1-3 years of customer support or call center experience assisting customers over the phone Proficiency in using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems Document manipulation experience to efficiently manage and process orders Excellent communication skills, with the ability to read, write, and speak English fluently The ability to transcribe information, review orders, investigate issues, and implement solutions The ability to perform repetitive tasks with accuracy and maintain a high level of work product in often stressful situations The ability to anticipate issues and circumvent them, as well as implement new processes and changes to improve performance A typing speed of at least 55 wpm to efficiently manage customer interactions and documentation Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines Familiarity with Confluence or similar documentation tools Knowledge of legal document filing processes and procedures Previous experience working remotely and managing time effectively in a home-based environment What We Offer At blithequark, we believe that our employees are our greatest asset. That's why we're committed to providing a comprehensive benefits package, including: Health, Dental, and Vision insurance to ensure your well-being 401(k) plan to help you plan for the future Disability insurance to provide financial protection Employee assistance program to support your mental health and well-being Paid time off to recharge and relax Referral program to reward your referrals and help us find top talent Competitive pay: $14.00 to $18.00 per hour, depending on experience Work Environment and Culture At blithequark, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. As a remote employee, you'll have the flexibility to work from home and manage your time effectively. Our team is committed to: Embracing technology and innovation to stay ahead of the competition Fostering a collaborative and supportive work environment Providing opportunities for growth and professional development Recognizing and rewarding outstanding performance Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to: Comprehensive training and onboarding program to ensure your success Ongoing coaching and feedback to help you improve your performance Opportunities for advancement and career growth within the company Professional development programs to help you enhance your skills and knowledge Why Join blithequark? If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. At blithequark, we're committed to: Delivering exceptional customer experiences Embracing innovation and technology Fostering a collaborative and supportive work environment Providing opportunities for growth and professional development How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Don't miss this opportunity to join our dynamic team and take the first step towards a rewarding career with blithequark. Apply today and become a part of our mission to revolutionize the way legal documents are filed across the United States. Apply for this job