Experienced Full-Time Remote Virtual Assistant - US Healthcare Customer Service Representative

Join the Team at Blithequark: Where Passion Meets Purpose in US Healthcare At Blithequark, we're on a mission to revolutionize the way healthcare services are delivered, and we're looking for talented individuals who share our passion for excellence and customer satisfaction. As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll have the opportunity to make a real impact in the lives of patients and healthcare professionals across the country. If you're a motivated and compassionate individual looking for a challenging and rewarding role, we want to hear from you! About Blithequark Blithequark is a dynamic and innovative company that's committed to delivering exceptional customer experiences in the US healthcare industry. We're a team of individuals who work without boundaries, are passionate about our work, and strive to create a positive impact in everything we do. With a focus on building high-performing teams and fostering a culture of fun, flexibility, and growth, we're the perfect fit for individuals who are looking for a workplace that's both challenging and rewarding. Job Summary As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll play a critical role in ensuring that our patients and healthcare professionals receive exceptional service and support. You'll be responsible for preparing and assembling medical record documentation, updating patient information, and performing a range of clerical duties to improve provider productivity and clinic workflow. If you're a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and completeness Ensure medical record compliance by self-documentation attestation, and update patient history, physical exam, and other pertinent health information in the patient system Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures Monitor the duration of basic lab results and screening procedures, and notify relevant parties as needed Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned Requirements and Qualifications Essential Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., healthcare administration, medical records) preferred 1-2 years of experience in a medical records or customer service role, preferably in the US healthcare industry Excellent communication and organizational skills, with ability to work independently and as part of a remote team Proficiency in Microsoft Office and electronic medical records systems (e.g., Epic, Cerner) Strong attention to detail and ability to maintain confidentiality and accuracy in a fast-paced environment Preferred Qualifications: Experience with medical terminology and coding (e.g., ICD-10, CPT) Familiarity with HIPAA and Joint Commission regulations Previous experience working in a remote or virtual environment Certification in medical records or a related field (e.g., RHIA, RMC) Skills and Competencies To succeed in this role, you'll need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines Attention to detail and ability to maintain accuracy and confidentiality Proficiency in electronic medical records systems and Microsoft Office Ability to work independently and as part of a remote team Strong analytical and problem-solving skills Career Growth Opportunities and Learning Benefits At Blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll have access to: Ongoing training and development opportunities to enhance your skills and knowledge Career advancement opportunities within the company Competitive salary and benefits package, including opportunities for bonuses and recognition A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture At Blithequark, we pride ourselves on creating a fun and flexible work environment that supports the well-being and success of our team members. As a remote virtual assistant, you'll have the opportunity to work from home and enjoy: Flexible hours and work arrangements to support your needs and lifestyle A dynamic and supportive team culture that encourages collaboration and innovation Ongoing recognition and rewards for outstanding performance and contributions A commitment to diversity, equity, and inclusion in all aspects of our business Compensation, Perks, and Benefits We offer a competitive salary and benefits package to support the well-being and success of our team members, including: Competitive salary: $650 per month Full-time schedule: 8 hours per day, Monday to Friday Opportunities for bonuses and recognition Comprehensive benefits package, including [insert benefits] How to Apply If you're a motivated and compassionate individual looking for a challenging and rewarding role in US healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Join the team at Blithequark and make a real impact in the lives of patients and healthcare professionals across the country. Apply now and take the first step towards a rewarding and challenging career in US healthcare! Apply for this job